About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Quick Problem Resolution Boosts Satisfaction for Medium Business and Large Enterprise Wireless Customers, J.D. Power Finds

AT&T Ranks Highest in Large Enterprise Segment; T-Mobile Ranks Highest in Medium and Small Business

Overall satisfaction among business wireless customers has increased for a fourth consecutive year to 876 (on a 1,000-point scale), an increase of nine points from 2022, according to the J.D. Power 2023 U.S. Business Wireless Satisfaction Study,SM released today. Additionally, the study reveals that medium business and large enterprise customers have reached a new high of overall satisfaction with their wireless providers, which is attributed to improvements in wireless performance and reliability, customer support and billing practices.

“Medium and large businesses are not only experiencing fewer problems with their wireless providers but when they do, they are tending to be resolved on the first contact,” said Carl Lepper, director of technology, media & telecom at J.D. Power. “Fewer problems and an increase in first contact resolution are leading to strong brand loyalty, as nearly half of these businesses indicate they will not be switching providers in the next 12 months. Looking ahead, continuing focus on customer support and high network quality will drive overall satisfaction higher.”

Study Rankings

AT&T ranks highest in the large enterprise segment for a third consecutive year, with a score of 898.

T-Mobile ranks highest in the medium business segment with a score of 888. AT&T (882) ranks second.

T-Mobile ranks highest in the small business segment with a score of 842. AT&T (829) ranks second.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2023132.

The 2023 U.S. Business Wireless Satisfaction Study measures satisfaction across six factors: performance and reliability; customer service; sales representatives and account executives; billing; cost of service; and offerings and promotions. Overall satisfaction is measured in three key segments: large enterprise (500 or more employees); medium business (20-499 employees); and small business (1-19 employees).

The study is based on responses from 2,720 business decision-makers for wireless services in the United States and includes evaluations of their wireless carriers. The study was fielded in June-July 2023.

For more information about the U.S. Business Wireless Satisfaction Study visit https://www.jdpower.com/business/resource/us-business-wireless-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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