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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

One Year Since Launching Customer Intelligence, Total Expert Introduces Powerful New Credit Improvement and Equity Solutions for Financial Institutions

Total Expert, the customer engagement platform purpose-built for modern financial institutions, today announced new capabilities that help organizations drive growth and create customers for life in any market. With this new release, Total Expert’s Customer Intelligence delivers equity and credit improvement insights that enrich customer profiles and provide a deeper understanding of each customer’s financial milestones and intent.

“Our team continues to innovate quickly and deliver impactful technology to help our customers weather the current storm and prepare for growth next year,” said Joe Welu, founder and CEO at Total Expert. “It’s working. In year one, our Customer Intelligence solution surfaced more than 600,000 insights and automated Journeys that led to $11 billion in loan applications and $7 billion in funded loans for the nation’s leading lenders—many of these opportunities stemmed from re-engaged leads and past customers that would have otherwise been missed. The next iteration of Customer Intelligence will include life event insights that signal intent and enable hyper-segmented communications for all of life’s financial moments.”

Unsustainable consumer debt, rising credit problems, and the continued increase in homeowner equity are driving factors in the evolving market. With this new release, financial institutions can identify customers who’ve reached credit or equity thresholds and educate them via automated Journeys that are personalized to each customer’s unique situation.

The need for home equity education has taken center stage for many financial institutions. Leveraging Customer Intelligence, Castle & Cooke Mortgage uncovered 4,300 equity-rich customers within the first 90 days of implementation, while Lake Michigan Credit Union identified 9,000 equity-rich members hidden within its database.

In addition to continued innovation in Customer Intelligence, Total Expert’s new release includes platform features across analytics, sales productivity, marketing automation, and its growing ecosystem.

Platform Analytics

  • Customer Intelligence Attribution Dashboard—Visualize success and attribution metrics, including opportunities surfaced, loan application and funded loan volumes stemming from Customer Intelligence and Journeys.
  • Journey Stats—Gain visibility into crucial Journey performance data, such as the number of contacts, conversions, and conversion rates of each individual Journey.

Sales Productivity and Marketing Automation

  • Social Media Video Support—Easily access and post videos from the Total Expert platform on integrated social media accounts to drive campaign engagement.

Partner Ecosystem

  • New and strengthened integrations with Encompass, Optimal Blue, TrustStar, and Salesforce streamline dataflow and connectivity, resulting in best-in-class, modern tech stacks.

About Total Expert

Total Expert is the trusted customer engagement platform for over 200 financial enterprises. Our platform integrates data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone in any market. Total Expert transforms customer insights into actionable strategies, increasing loyalty and fostering growth for banks, lenders, credit unions, and insurance companies. Now available through the AWS Marketplace and Salesforce AppExchange. For insightful conversations on leadership and innovation in modern banking and lending, tune in to the Expert Insights podcast hosted by Founder and CEO Joe Welu. Learn more at totalexpert.com.

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