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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Digital Engagement Paramount to Customer Satisfaction, Reducing Cost to Serve, J.D. Power Finds

By: via Business Wire

BMW Financial Services and Capital One Auto Finance Rank Highest in Respective Segments

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have turned to digital channels as the most cost-effective and efficient means to do so. According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study,SM released today, customers who are digitally engaged have significantly higher levels of overall satisfaction, greater Net Promoter Scores®1 and have a lower cost to serve than customers using tradition channels to manage their accounts.

"In a challenging market, lenders’ focus turns to cost containment and reduction," said Patrick Roosenberg, senior director of automotive finance intelligence at J.D. Power. "The key is to transition the traditional customer experience to a digital relationship. Customers who use their lender’s mobile apps, website and signup for alerts to manage their account are significantly more satisfied and have a lower cost to serve. It’s a win-win situation for both the lender and their customer."

Following are key findings of the 2023 study:

  • Digital engagement is key to customer advocacy: Auto loan brand advocates, or promoters, are 37% more likely to view billing statements via their lender’s app; 38% more likely to pay their bill digitally; 59% more likely to receive digital account alerts; and 48% more likely to contact customer care via the lender’s app than brand detractors.
  • Data security among top concerns for digital customers: Ensuring that personal information is protected is paramount for lenders looking to build digital engagement. One of the major barriers to digital adoption among auto loan customers is that their personal data is secure.
  • Paying bills digitally drives customer satisfaction: Customers who make their auto loan payments via their lender’s mobile app have an average overall satisfaction score of 876 (on 1,000-point scale), which is 66 points higher than customers who pay via check.

Study Rankings

BMW Financial Services ranks highest in customer satisfaction among luxury brands, with a score of 876. Lexus Financial Services (875) ranks second and Chase Automotive Finance (870) ranks third.

Capital One Auto Finance ranks highest among mass market, with a score of 877. Ford Credit (867) ranks second and NMAC (865) ranks third.

See the rank chart for each segment at http://www.jdpower.com/pr-id/2023159.

The U.S. Consumer Financing Satisfaction Study measures overall auto financing customer satisfaction in five factors (listed alphabetically): account management and communication; application/approval process; billing and payment process; customer orientation process; and customer service experience. The study was fielded in July-August 2023 and is based on responses from 11,012 customers who financed a new or used vehicle through a loan or lease within the past three years.

For more information about the U.S. Consumer Financing Satisfaction Study, visit https://www.jdpower.com/business/resource/us-consumer-financing-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

________________________________

1 Net Promoter,® Net Promoter System,® Net Promoter Score,® NPS,® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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