About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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Higher Monthly Bills Contribute to Decline in Customer Satisfaction with Electric Utilities, J.D. Power Finds

Overall satisfaction among electric utility residential customers declines 18 points to 713 (on a 1,000-point scale) from a year ago, marking the third consecutive year of decreasing satisfaction, according to the J.D. Power 2023 Electric Utility Residential Customer Satisfaction Study,SM released today. More than half (58%) of electric utility customers say they were not aware of rate increases and as the average electric utility bill is up to $178 per month, satisfaction with price decreased 33 points to 627.

“Utilities need to communicate why a rate increase is necessary and what the benefit is to customers to help mitigate some of the negative perceptions behind the rising costs,” said John Hazen, managing director of utility intelligence at J.D. Power. “Energy efficiency awareness, reliability improvements, community outreach and participation in local events are the feel-good stories utility providers should lead with to help increase overall satisfaction.”

Study Results

The following utilities rank highest in customer satisfaction in their respective region:

  • East Large Segment: PSE&G for a second consecutive year
  • East Midsize Segment: Delmarva Power for a second consecutive year
  • Midwest Large Segment: MidAmerican Energy for a second consecutive year
  • Midwest Midsize Segment: WPS
  • South Large Segment: Georgia Power for a second consecutive year
  • South Midsize Segment: EPB for an eighth consecutive year
  • West Large Segment: SRP for a 22nd consecutive year
  • West Midsize Segment: Clark Public Utilities for a 16th consecutive year
  • Cooperatives Segment: Jackson EMC

To view the rank charts for each segment, visit http://www.jdpower.com/pr-id/2023178.

The 2023 Electric Utility Residential Customer Satisfaction Study is based on responses from 104,801 online interviews conducted from January through November 2023 among residential customers of the 149 largest electric utility brands in the United States, which represent more than 105 million households.

For more information about the Electric Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/electric-utility-residential-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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