About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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UiPath Honored Again for Delivering World-Class Customer Service

For third year in a row, UiPath receives the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard Service Award℠ for superior customer service

UiPath (NYSE: PATH), a leading enterprise automation software company, today announced that it has received the 2022 NorthFace ScoreBoard Service Award℠ (NFSB) from the Customer Relationship Management Institute (CRMI) LLC in recognition of achieving excellence in customer service and support for the UiPath Business Automation Platform. This marks the third consecutive year that UiPath has been honored with this recognition, demonstrating its ongoing commitment to building profitable, long-term customer loyalty by continuously exceeding customer expectations.

Since 2000, the NFSB Service Award has been presented annually to companies who – as rated solely by their own customers – exceeded expectations in customer service through a deep commitment to customer centricity. The award criteria includes providing Customer Satisfaction (CSAT) survey results for the calendar year, achieving a CSAT minimum rating of 4.0 out of 5.0 or an equivalent rating system such as Net Promoter Score® (NPS), successfully passing an audit of CSAT survey results, and providing written verification of CSAT survey results by the Company’s customer support management.

With an overall CSAT rating of 94% from its customers in 2022—an increase from 91% in 2021—UiPath is in an elite class of B2B software technology companies. According to industry benchmarking, the average CSAT for software organizations is 77%, for example. Further, UiPath earned a NorthFace ScoreBoard Index (SBI) rating of 4.6 out of 5, based on an audit of customer responses to more than 45,000 surveys sent to customers as part of the interaction with customer support.

“We are incredibly proud of our dedicated global customer support teams for achieving this remarkable milestone for the third year in a row,” said Deepak Chawla, UiPath Senior Vice President of Global Product Support. “Being recognized by our customers is the pinnacle of achievements. Putting them first—and exceeding their expectations—will always be fundamental to the success of our business. On behalf of everyone at UiPath, we thank our customers and the Customer Relationship Management Institute for this recognition.”

“The NorthFace ScoreBoard Service Award is widely recognized as the most prestigious award for customer service excellence due to its unique customer-only vote criteria,” said John Alexander Maraganis, CRMI President and CEO. “We’re proud to recognize organizations like UiPath who not only offer exemplary customer service, but who also center their company’s DNA on a deep commitment to continuously exceed customer expectations.”

About UiPath

UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

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