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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Online Star Rating for Etex Communications Jumps 25 Percent Following Expert Data Analysis by Calix Business Insights Services

By: via Business Wire

Etex Communications leverages the Calix platform and a sophisticated analysis of their business data by Calix Business Insights Services to gain a deep understanding of their subscribers that helped them significantly improve an influential online star rating for their brand in just one week

Calix, Inc. (NYSE: CALX) announced today that Etex Communications (Etex) is using Calix Business Insights Services to significantly grow their brand value and subscriber loyalty based on a deep understanding of their business data. A Calix customer since 2006, Etex has delivered broadband services to rural East Texas for more than 30 years. With the power of the Calix platform, Etex already provides a differentiated experience with managed services (like ExperienceIQ® parental controls). As part of their subscriber-first commitment, Etex worked with Business Insights Services to transform their business data—including their Calix Cloud® data—into a strategic action plan to optimize the subscriber experience. Part of Calix Customer Success Services, Business Insights Services gives broadband service providers (BSPs) the capabilities of a team of business intelligence analysts to solve business problems faster. Etex worked with their dedicated Calix team to run a Net Promoter Score℠ (NPS®) survey. Because they used Calix Marketing Cloud integrated with Constant Contact to send the survey, Etex achieved email open rates three times the industry average. The resulting feedback led them to prioritize system upgrades and improve critical customer support processes. Using such insights to better understand their subscribers, Etex boosted their Google star rating by 25 percent—or nearly a full star—in only one week.

According to a 2020 BrightLocal study, 87 percent of customers read online reviews for local businesses, and star ratings are considered the most important review factor. Following the NPS survey, Etex worked with their Calix customer success manager (CSM) to implement best practices to engage with their very satisfied subscribers (or “promoters”). Together, they crafted tailored messaging and launched an incentivized email campaign to elicit a flurry of Google reviews. In one week, Etex added 46 percent more reviews to their Google My Business listing.

Etex also ran a subscriber loyalty analysis with their Business Insights Services team that cross-referenced NPS survey ratings and feedback with their Calix Cloud and business data. Etex leaders learned that subscribers with a Calix GigaSpire® BLAST system rated them 29 percent higher in the NPS survey than those with third-party systems. Accordingly, Etex prioritized system upgrades. Feedback also informed ways to improve escalation procedures in their customer support process. Moving forward, Etex will continue to work with Business Insights Services to act on this critical subscriber feedback and drive organic subscriber acquisition by further optimizing their local listings.

“The Business Insights Services team at Calix helped us harness almost a decade’s worth of business data in a way we never could before,” said Charlie Cano, general manager and chief executive officer at Etex. “They also helped us run our first NPS survey and pair that feedback with our other business data to learn new ways we can improve Wi-Fi experiences in East Texas. Feedback from our subscribers should drive our services and, thanks to our team at Calix, we have established a clear path to do just that. The insights we gained from this process both validated many of our decisions and opened new opportunities to make changes that quickly improve subscriber experiences. The visual report also made it easy to share with my team for organization-wide alignment.”

“Actionable insights generated from data are a catalyst for BSPs’ growth and innovation,” said John Durocher, chief customer officer at Calix. “Many businesses have siloed, fragmented data and no resources to analyze and visualize it. If you can’t understand your data, you can’t get value from it. This is where Business Insights Services come in, providing even small BSPs with the capabilities of a team of business intelligence analysts to transform their data into a comprehensive plan of actionable insights that align with their business goals. The success that Etex has achieved in a short time underscores the competitive edge of a data-driven, subscriber-first business approach.”

Book a consultation to learn how Business Insights Services helps BSPs leverage their business data to make mission-critical business decisions faster.

About Calix

Broadband service providers (BSPs) of all sizes leverage the Calix broadband platform and managed services to simplify their businesses, excite their subscribers, and grow their value. The Calix platform and managed services enable our customers to grow their subscriber base, revenue, profitability, and subscriber satisfaction—and ultimately transform the communities they serve. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our BSP customers and their communities.

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/pages/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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