About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

ISG Study Finds Customer Experience a Top Enterprise Priority, Off-Limits From Cost Optimization

ISG to detail study findings at ISG Xperience Summit, May 15–16 in San Francisco

Executives with American Express, Google, Aflac, Alaska Airlines, Genentech, Unilever, Zappos, Comcast, San Francisco Giants to discuss driving loyalty with experience at ISG event

A new study by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, finds the majority of executives worldwide consider customer experience a top, strategic priority that is off limits to cost optimization efforts.

ISG experts will detail the study findings, and join with corporate leaders to discuss strategies for driving customer loyalty and leveraging data to create differentiating experiences, at the ISG Xperience Summit, May 15–16, at the San Francisco Marriott Union Square in San Francisco.

The global ISG Buyer Behavior Study, which surveyed more than 250 senior executives in February 2023, found 48 percent of respondents cite customer experience as extremely important to their organization’s strategic direction, and 53 percent say they intend to “completely protect” customer experience from cost optimization programs.

“Enterprises have successfully created friction-free experiences that are consistent across physical and digital platforms. Now they’re challenged by their customers to not only maintain but exceed that experience,” said Sush Apshankar, practice lead, ISG Data Analytics and AI/ML, and co-host of the ISG Xperience Summit. “In an uncertain economy when cost-cutting is the norm, the fact that enterprises are protecting customer experience programs from cost optimization shows they understand that solid, long-term customer relationships are truly foundational for growth and success.”

Bill Schlough, senior vice president and CIO of the San Francisco Giants, will deliver the day-one keynote address, “The Fan Experience: A Whole New Ballgame,” with strategies for keeping customers engaged even during non-winning seasons.

Among other sessions on day one, Deb Ermiger, vice president, digital enablement, Aflac; Shruti Khatod, vice president, growth marketing at Unilever unit Nutrafol, and Hardy Myers, senior vice president, strategy, Cognigy, will participate in a panel discussion on humanizing digital experiences.

Day one will also feature the ISG Startup Challenge, featuring three entrepreneurs who will pitch their technology solutions to a panel of judges, with the audience voting on the winner.

On day two, Alex Genov, head of marketing insights and customer research for online shoe and clothing retailer Zappos, will deliver the keynote address, “Giving Customers a Voice in a World Full of Numbers.” The address will be followed by a fireside chat with Ashmeet Sidana, founder and chief engineer of Engineering Capital, who will discuss transformative CX technology.

Also on day two, a panel discussion, “Driving Brand Loyalty and Trust through Customer-centric Ecosystems,” will feature Eric Norman, head of infrastructure architecture and innovation, IHG Hotels & Resorts; Sahil Sabharwal, vice president, enterprise data platforms, American Express, and Clare Megathlin, managing director, software engineering, Alaska Airlines.

“Brand loyalty is driven by consistent, seamless experience, but customers also want businesses to align with their values on topics like sustainability, DEI and the environment,” said Pratibha Salwan, director, ISG Travel, Transportation, Hospitality/Leisure and Logistics and co-host of the event. “Technology is key to automating time-consuming and repetitive tasks, reducing human errors and creating self-service channels, so brands can focus on providing consistent and differentiated services and building trust.”

Salwan noted that 33 percent of respondents to the ISG study said they will protect ESG programs from cost optimization, reinforcing the importance of corporate values.

Day two continues with a panel discussion on strategies for achieving operational excellence and meeting sustainability goals with an intelligent and connected business value chain. The session will feature Google’s Global ISV Lead, Sustainability Denise Pearl; Kraft Heinz’s Global Head of Employee Digital Experience Tope Sadiku, and Comcast’s Executive Director, Supply Chain Strategy and Solutions Raj Rege.

The event will wrap up with a panel discussion about the role employee experience, acquisition and retention play in exceptional customer experiences featuring Rahul Khatod, transformation and self-leadership coach, Genentech Inc., and Paul Cook, president and CEO, CoastHills Credit Union.

The ISG Xperience Summit is sponsored by IBM, Wipro, Cognigy and HTC. CIOInsights, CIOReview and the TBM Council are media sponsors.

Additional information and registration are available on the event website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Contacts

More News

View More

Recent Quotes

View More
Symbol Price Change (%)
AMZN  213.04
+0.00 (0.00%)
AAPL  252.29
+0.00 (0.00%)
AMD  233.08
+0.00 (0.00%)
BAC  51.28
+0.00 (0.00%)
GOOG  253.79
+0.00 (0.00%)
META  716.91
+0.00 (0.00%)
MSFT  513.58
+0.00 (0.00%)
NVDA  183.16
-0.06 (-0.03%)
ORCL  291.31
+0.00 (0.00%)
TSLA  439.31
+0.00 (0.00%)
Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the Privacy Policy and Terms Of Service.