About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent CX Platform, announced today that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS).

The MetriStar award is based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success. The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers.

“MetriStar awards are difficult to win because IT and CX leaders have high standards. They’ll only rate their providers high if they go above and beyond, and business success is a quantitative metric that only happens when products perform above par,” says Robin Gareiss, Metrigy CEO & Principal Analyst. “Of the 27 CCaaS providers rated, Five9’s is among the top. Of note is Five9’s analytics score, which is the highest score of any CCaaS vendor for any category—a significant accomplishment given both the complexity and growing importance of analytics among CX leaders.”

Metrigy surveyed 1,695 IT and CX Leaders from organizations and analyzed data and qualitative commentary from 13 countries in North America, EMEA and APAC on what they like most and least about their providers. Research participants provided data on a variety of topics, including CX technology adoption plans, current and planned spending, applications in use and provider ratings. Five9 received above-average ratings in key areas of CCaaS, including rich feature sets, and received the highest analytics rating due to the focus on making data useful for customers. Five9 continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalized and fluid customer experiences.

Earlier this year, Five9 launched AI Summaries, a new solution powered by OpenAI that summarizes customer call transcripts in seconds. This solution is part of Five9’s strategy to unlock a new class of features and products using large language models like GPT-3.

Five9 also recently announced that its Workflow Automation solution is now included in each CCaaS deployment. Five9 WFA helps companies seamlessly connect disparate systems, aggregate information, act on customer data and context in real time, and trigger cross-platform workflows. It also helps contact centers unlock previously siloed information, accelerate decision making and automate CX while reducing workload and cost.

“At Five9, we believe that empowering the workforce with AI, real-time customer data and business insights are key to delivering the best CX outcomes,” said Genefa Murphy, Five9 CMO. “We are honored to receive the Metristar Award and believe it underscores our commitment to helping our customers keep their ‘CX Promise’ to their customers.”

To download a reprint of selected content from the Metrigy MetriStar report on CCaaS platforms, click here.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.”

For more information, visit www.five9.com.

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