About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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Wireless Retail Experience Study Reveals Opportunities for Retailers to Increase Customer Satisfaction, J.D. Power Finds

T-Mobile, Cricket and Consumer Cellular Rank Highest in Respective Segments

When it comes to the retail experience, customer satisfaction is lowest when purchasing a new phone compared with all other retail interactions, according to the J.D. Power 2023 U.S. Wireless Retail Experience StudySM—Volume 2, released today. Formerly known as the Wireless Purchase Experience Studies, the study reveals that low satisfaction can be attributed to a general lack of information provided in-store—where most device purchases take place. Customers purchasing a device were less likely to have had a representative explain the latest network technology; explain their bill contents; provide literature; or review the latest offers and promotions.

“The in-store wireless purchase experience provides the customer with the hands-on experience they are looking for before purchasing their devices or other products,” said Ian Greenblatt, managing director at J.D. Power. “Wireless retailers that focus on the holistic approach and prioritize this experience—therefore adding value—will have an advantage over their competition.”

Study Rankings

T-Mobile ranks highest among mobile network operators for a 12th consecutive volume, with a score of 842.

Cricket ranks highest among full-service mobile virtual network operators for a fourth consecutive volume, with a score of 856. Metro by T-Mobile (853) ranks second.

Consumer Cellular ranks highest among value mobile virtual network operators with a score of 894. Mint Mobile (877) ranks second and Google Fi Wireless (865) ranks third.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2023092.

The 2023 U.S. Wireless Retail Experience Study—Volume 2 is based on responses from 12,478 customers who use any one of three purchase channels and evaluate the wireless retail experience taking place via: phone calls; visits to a carrier store; or digital channels (including the carrier website and the carrier’s mobile app). Overall retail experience satisfaction with both mobile network operators and mobile virtual network operators is measured in two factors: cost and promotions and purchase process. The study was fielded from January through June 2023.

For more information about the U.S. Wireless Retail Experience Studies, visit https://www.jdpower.com/business/tmt/us-wireless-retail-experience-performance-study

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules www.jdpower.com/business/about-us/press-release-info

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