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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Total Expert Introduces the Next Generation of Customer Intelligence

New functionality helps financial institutions turn their existing database into a deal flow engine

Total Expert, the customer engagement platform purpose-built for modern financial institutions, today announced new capabilities that enable users to drive growth and create customers for life in any market. Total Expert’s next-generation Customer Intelligence solution provides financial institutions with the most relevant insights to understand customer needs, deliver personalized messaging, and drive the next best action throughout their financial journey.

Since launching Customer Intelligence in 2022, Total Expert has surfaced more than 289,000 insights and automated Journeys that have led to over $10.9B in loan applications and $5.8B in funded loans; many of these loans stemmed from re-engaged leads and former customers that would have otherwise been missed.

This next phase of Customer Intelligence introduces equity enrichment to the list of tools loan officers can tap to identify and capitalize on opportunities sourced within their existing database. Equity enrichment enables customers to leverage equity data points—equity amounts, equity percentage, loan-to-value (LTV) ratios, LTV change, and remaining balances—in customer segmentations to uncover even more opportunities for loan officers. Customer Intelligence will soon also include credit improvement and life event insights that provide an even richer profile of every customer—identifying needs and intent and growing deeper customer relationships.

“With a shifting market, our top priority is to support our customers’ immediate need to drive growth and retention,” said Joe Welu, founder and CEO of Total Expert. “Our latest product release delivers another critically important and valuable milestone in our Customer Intelligence roadmap as we help customers turn their existing database into a powerful deal engine and centralize lead generation.”

Further, in today’s market, many lenders are purchasing leads in addition to their own marketing and in-house lead generation efforts. Total Expert’s new advanced lead management capabilities provide an end-to-end solution for lenders to intake, route, and engage leads—all on a single platform. By streamlining the tools and data necessary for lead management, Total Expert is helping financial institutions work efficiently and respond in real-time to the latest market changes.

Also with this release, Total Expert continues to grow an industry-leading partner ecosystem, including new and enhanced integrations with point-of-sale providers SimpleNexus and Floify, recruiting data provider InGenius, pricing engine Optimal Blue, Encompass, and Salesforce.

For more information about Total Expert, visit totalexpert.com.

About Total Expert

Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. The platform unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone, in any market. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and insurance companies, and is now available to purchase through the AWS Marketplace and Salesforce AppExchange. For conversations between modern banks and lenders on leadership and innovation, listen to the Expert Insights podcast hosted by Founder and CEO Joe Welu. For more information, visit totalexpert.com.

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