About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

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Pinal County Federal Credit Union Wins 2023 Tekkie Award in the Category of “Artificial Intelligence/Machine Learning”

PCFCU’s partnership with Agent IQ recognized for its measurable success, efficient AI automation and self-service capabilities

Agent IQ, the pioneer in digital relationship banking providing personal banker engagement and AI-supported self-service, is pleased to announce that Pinal County Federal Credit Union (PCFCU) has been named a Finopotamus 2023 Tekkie Award winner in the category of “Artificial Intelligence/Machine Learning.”

Partnering with Agent IQ, PCFCU launched the service in approximately six weeks to rapidly deploy three member-facing services: a web chat on public-facing websites, the PCFCU Connect mobile app and the AI-powered self-service enablement for web chat. Notably, the PCFCU Connect app allows team members to become digitally available to prospects and members anytime and anywhere by utilizing AI to respond to simple requests, provide employee guidance and recommendations, and analyze user conversations, promoting greater transparency and insight into members' needs. Within weeks of deployment, PCFCU saw approximately one-third of all web chat engagements resolved without employee involvement, while 70% of all conversations now occur on the app as opposed to the web chat.

“We are excited to be named a Tekkie winner as this is a testament to our member-centric engagement model, blending the efficiency of AI automation and self-service options with the necessity of human interaction and creativity,” said Tiffany Tipton, VP, Organizational Development for Pinal County Federal Credit Union. “Agent IQ understands the best approach to modern relationship banking is through utilizing AI/ML to augment the human banker; not replace them, and PCFCU Connect prompts greater transparency between our members and employees, leading to a more fulfilling banking experience.”

“We are pleased to congratulate our friends at PCFCU for winning a Tekkie award, as well as their dedication to their members in meeting the growing consumer demand for a more digitally consistent banking experience,” said Slaven Bilac, CEO & Co-Founder at Agent IQ. “The solution ensures the best user experience by seamlessly integrating the importance of human empathy with the speed and efficiency of computer intelligence, providing a real-time digital connection between members and associates while also empowering members to select and engage with a preferred personal associate for all their financial needs across any digital channel; just like they are used to engaging with their family and friends.”

PCFCU was also named a Future Branches Innovators Awards finalist in the category of “Most Effective Tech Implementation,” and continues to track real ROI.

About Agent IQ

Agent IQ is the pioneer in digital relationship banking, providing personal and persistent customer engagement solutions supported by a powerful built-in AI that supports bankers and strengthens customer relationships. Blending the best of human emotion and empathy with the speed and efficiency of computer intelligence, the Lynq™ platform empowers FIs with the ability to provide proactive support and real-time insights to improve customer satisfaction, enhance service efficiencies, and increase profitability, while reducing the cost of serving. For more information, visit www.agentiq.com.

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