Moveworks Launches Agentic Automation: A First-of-its-Kind Solution for Building AI Agents

October 01, 2024 at 09:00 AM EDT

The first solution built to replace traditional automation tools, enabling developers to create powerful AI agents in a fraction of the time

Moveworks, the leading generative AI copilot for employee support, today announced the launch of Agentic Automation, a first-of-its-kind automation engine designed specifically for building complex agentic AI automations.

Many companies have claimed to offer agentic AI developer platforms, but most are built on traditional integration platforms, like iPaaS tools, which require rigid commands to function properly. These platforms simply weren’t designed for AI agents, which depend on natural language inputs that are often ambiguous and hard to translate into the precise commands APIs require. This is why so many AI agent projects struggle or fail to take off altogether.

Agentic Automation solves this by equipping developers with a powerful tool that translates ambiguous natural language prompts into precise system commands. This enables the creation of AI agents that can interpret human language and execute automations on the user’s behalf — without needing external integration platforms. Key features include:

Manifest Generator: A novel approach to interfacing with LLMs that goes beyond just prompts and utterances. It analyzes plugins (agentic automations), generates a precise manifest of plugins, and dynamically adjusts prompts to help the AI agent understand the nuances between plugins and how to map them to user requests more effectively.
Slot Resolvers: A new technique that empowers Agentic AI systems to convert natural language into reliable, API-friendly IDs. For example, it will convert “the ACME account” into its Salesforce ID “00ORd0000040V9ZMAU”. This allows AI agents to correctly identify business objects and execute tasks successfully.
Policy Validators: LLMs manage ambiguity well, but their instructions can be misunderstood, or worse, jailbroken. Business rules are rules. You don’t want anyone booking a 20-person room for a 2-person meeting. You don’t want employees submitting expenses over $100 without a business justification. Our policy validators add an additional layer into our Reasoning Engine that guarantees these policies — no matter how many you add.
Action Orchestrator: A deeply-connected integration engine that informs the Reasoning Engine about the actions that are planned, in-progress, and complete. This approach lets developers focus on building a working prototype, and lets our Reasoning Engine handle all dialog generation, edge cases, and failures.

"Traditional automation tools are not designed for AI agents,” said Varun Singh, President and Co-founder of Moveworks. "Developers need a completely new solution if they want to effectively build agents within their business. Agentic Automation gives developers full control to build and deploy complex workflows that scale across the organization — without the typical constraints of external integrations."

The Moveworks Copilot is powered by an agentic Reasoning Engine capable of performing hundreds of out-of-the-box agentic use cases. With Agentic Automation, developers can extend the power of the Moveworks Copilot by creating any agentic automation within any business application of their choice. And, because all of this lives within the Moveworks Copilot, which integrates seamlessly with collaboration tools like Microsoft Teams and Slack, it simplifies the employee experience and eliminates the need for businesses to invest in multiple platforms.

Agentic Automation is part of Moveworks' Creator Studio offering, which enables developers to build more advanced AI workflows quickly and with greater precision. Available to Moveworks customers at no additional cost, Agentic Automation raises the bar for what's possible with AI— giving developers the flexibility and tools they need to support every department in their organization.

To learn more, join our upcoming webinar: https://www.moveworks.com/agentic-automation- webinar

About Moveworks

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

For more information, visit: Moveworks.com.