RingCentral Named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Tenth Year in a Row

October 17, 2024 at 08:00 AM EDT

RingCentral ranks #1 in three out of the six product or service use case categories in Gartner Critical Capabilities for UCaaS report

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that Gartner has recognized RingCentral as a Leader in the 2024 Magic Quadrant for Unified Communications as a Service (UCaaS) report, making this RingCentral’s tenth year in a row being named in the Leaders quadrant.

“The enterprise communications landscape is undergoing a seismic shift, driven by groundbreaking AI innovations that are redefining capabilities across industries and roles, from healthcare to retail to customer service operations and everyday employee tasks," said Kira Makagon, Chief Innovation Officer & CMO at RingCentral. "At RingCentral, we’re not just improving productivity and efficiency; we're helping businesses gain more insights to drive better customer outcomes like never before. We are truly proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS report. As a pioneer in this industry, we feel this recognition is the result of RingCentral’s commitment to trust and unmatched reliability, rapid pace of innovation, and strategic partnerships that bring tangible business value to customers.”

Serving more than 400,000 organizations and seven million end-users worldwide, RingCentral has infused AI across its phone, messaging, video, events, and contact center functions, enabling workforces to be more productive and augment operational capacity. A trailblazer in integrating UCaaS and CCaaS on a single platform many years ago, RingCentral has had great momentum in the last year with its native AI-first contact center solution, RingCX™, in terms of rapid innovation and traction, as an increasing number of organizations look for providers who have deeply integrated UCaaS and CCaaS solutions to drive superior employee and customer experiences. In addition, RingCentral approaches partnerships in a unique way, working with some of the largest global service providers at scale, as well as strategic partnerships with established organizations like Avaya.

The 2024 Gartner Critical Capabilities for UCaaS report, which accompanies the Magic Quadrant report, also reveals that RingCentral is ranked #1 in three out of the six product or service use case categories, as follows:

#1 for Telephony-Centric/Heavy Organizations
#1 for UC with Integrated Contact Center
#1 for Midsize Enterprises

To download a complimentary copy of the 2024 Gartner Magic Quadrant for Unified Communications as a Service report, click here.

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Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 7 October 2024.

Gartner, Critical Capabilities for Unified Communications as a Service, by Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 14 October 2024.

About RingCentral

RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.