About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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Clear as Day: Trust in Product, Staff Key to Satisfaction with Windows and Patio Doors, J.D. Power Finds

Renewal by Andersen Ranks Highest in Both Manufacturer and Retailer Segments

Trust is one of the biggest contributors to overall customer satisfaction scores with windows and patio doors manufacturers and retailers, according to the J.D. Power 2024 U.S. Windows and Patio Doors Satisfaction Study,SM released today. Specifically, the leading factor in customer satisfaction with manufacturers is trust (19%), while the leading factors in satisfaction with retailers—all at 16%—are trust, people and the delivery and installation process. Overall satisfaction among manufacturers is 739 (on a 1,000-point scale) and 737 for retailers.

“Durability and value are clearly imperative to satisfaction, but trust is the common denominator here,” said Andrea Lau, home and retail practice lead at J.D. Power. “Trust in product is important, but also trust in staff can make all the difference to a customer. Windows and patio doors customers are experiencing positive staff interactions, which garners trust and, therefore, results in the high satisfaction scores we see across the board.”

Study Rankings

Renewal by Andersen ranks highest among manufacturers for a fifth consecutive year, with a score of 781. Pella (762) ranks second and American Craftsman (759) ranks third.

Renewal by Andersen ranks highest among retailers with a score of 775. Pella ranks second (763) and Window World (752) ranks third.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2024078.

The 2024 U.S. Windows and Patio Doors Satisfaction Study is based on responses from 3,511 customers who purchased windows or patio doors within the previous 12 months. The study was fielded from January through August 2024.

For more information about the U.S. Windows and Patio Doors Satisfaction Study, visit

https://www.jdpower.com/business/home/windows-and-patio-doors-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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