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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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IDC and Sprinklr Unveil New Research on 2025 AI Priorities

By: via Business Wire

Report surveyed 500 contact center and 500 marketing leaders on their goals for AI-led CX transformation.

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today unveiled the results of new research on the 2025 AI priorities for enterprise marketing and contact center leaders. Research findings are compiled in the new sponsored IDC Report: AI Everywhere Drives Intelligent Experiences for the Contact Center and Marketing Functions and illustrate an interesting reversal of traditional narratives.

Marketing leaders are looking for efficiencies – aligned with challenging predictions for marketing budgets in 2025. Meanwhile, contact center leaders are most focused on digitizing and modernizing the customer service tech stack, aligned with the evolution of the contact center as an integrated part of the customer and brand experience.

Both marketing (44%) and contact center (42%) leaders name the lack of skilled employees as the greatest barrier to successfully leveraging AI.

"At Sprinklr, we recognize that AI and generative AI are not just technological advancements—they are strategic imperatives we believe will define the future of customer experience. AI-native customer service platforms, such as Sprinklr's CCaaS, will have a significant edge over other solutions in these times,” said Sprinklr CTO, Amitabh Misra. "Our research with IDC underscores the necessity for enterprises to embrace AI to create intelligent, empathetic experiences and operational efficiencies that will help drive customer satisfaction and business growth."

The report surveyed more than 500 enterprise customer service and 500 enterprise marketing leaders on their future goals and priorities and how they plan to address these priorities through AI-led CX transformation in 2025.

Key findings from Contact Center Respondents Include:

  • 73% of contact center executives believe that autonomous 24/7 customer service and support will be the most impactful business outcome from AI-powered advanced/predictive analytics in 2025.
  • 67% of contact center executives believe that contextualized customer engagement during service interactions will be the most impactful business outcome from generative AI in 2025.
  • 42% of respondents say that lack of skilled employees is the biggest barrier to leveraging AI for customer service in their organizations.

Key findings from Marketing Respondents Include:

  • 76% of marketing executives believe that dynamic and personalized content and image creation will deliver the most impactful business outcome from advanced/predictive analytics in 2025.
  • 72% of executives emphasize the need for a unified and integrated Voice of Customer program to capture richer more expansive customer insights, thereby improving marketing effectiveness and customer journey outcomes.
  • 44% of respondents say that lack of skilled employees is the biggest barrier to leveraging AI for marketing.

“AI and generative AI are revolutionizing the value exchange between customers and brands and have the potential to have a truly transformative impact on future customer experiences,” said Sudhir Rajagopal, Research Director at IDC. "However, many enterprises are only scratching the surface, focusing on efficiency rather than top-line value. To move from AI experimentation to AI adoption at scale, contact center and marketing leaders must address foundational challenges related to AI-specific employee skills, implementation costs, and risks to customer trust by shoring up data quality and establishing strong AI governance before AI can deliver meaningful value to customers.”

The whitepaper provides actionable guidance for enterprises to prepare for the era of AI Everywhere, including:

  1. Get Customer and Operational Data AI-Ready: Enhance data infrastructure for trusted data sharing and establish disciplined data governance processes tailored for AI and GenAI capabilities.
  2. Develop a Unified Customer Insights Fabric: Integrate customer data across functions to build a comprehensive portfolio of customer intelligence that informs contextualized journey outcomes.
  3. Establish CX-Specific AI Governance: Implement AI governance to help ensure ethical practices, eliminate biases, and maintain customer trust in AI-driven interactions.
  4. Focus on Cost-Effective Intelligent Experience Delivery: Prioritize AI investments that deliver tangible customer and business outcomes, and partner with technology providers that offer flexible pricing models and robust support services.
  5. Address foundational challenges related to employee skills and training to effectively leverage AI investments.

To learn more and download the full report, visit: https://www.sprinklr.com/idc-future-of-cx-ai-report-2024-25/.

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,800 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 60% of the Fortune 100. Sprinklr's value to the enterprise is simple: We un-silo teams to make customers happier.

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