Thai Airways Soars to New Heights with the AI-Native Networking Platform from Juniper Networks, Fueling the Airline’s Digital Transformation and Growth

October 30, 2024 at 00:00 AM EDT

The airline has deployed wired and wireless network upgrades from Juniper across its headquarters, leveraging purpose-built AIOps capabilities to enable its continued expansion

Juniper Networks® (NYSE: JNPR), a leader in secure, AI-Native Networking, today announced that Thai Airways has modernized the network infrastructure of its headquarters in Thailand, by deploying Juniper’s AI-Native Networking Platform to deliver the right data, the right real-time response and the right infrastructure for reliable, measurable and secure wired and wireless services. With the upgrades, Thai Airways can now achieve better simplicity, productivity and consistent performance at scale to deliver exceptional end-to-end operator and end-user experiences.

With a vision to implement better processes for improved operations and workflow while also enhancing the customer experience when researching, booking and managing flights online, the airline embarked on a digital transformation. It selected Juniper to overhaul and upgrade its network solutions – becoming the first organization in Thailand to deploy Wi-Fi 6E through the use of Juniper AP45 access points, alongside Juniper EX Series Ethernet switches for its core, distribution and access networks.

The deployment is driven by Mist AI™, which leverages purpose-built AIOps trained on nine years of insights and data science development, to deliver rich insights into user experiences and proactive fault resolutions that can reduce network-related trouble tickets by up to 90%. In unifying the end-to-end management of Thai Airways’ wired and wireless networks, Juniper Mist Wired and Wireless Assurance cloud services were implemented to enable efficient operations of its business-critical systems, requiring minimal human intervention while ensuring every connection is reliable, measurable and secure for every device, user, application and asset.

In addition, the Marvis Virtual Network Assistant allows the airline’s IT team to detect and resolve networking issues through a seamless conversational interface, determining the root cause of issues, providing proactive insights and suggesting prescriptive actions. This has resulted in a significant decrease in issues and user complaints since the upgrades, ultimately reducing the overall time required for network operations by Thai Airways, enabling it to focus efforts on delivering stronger value, services and outcomes for its customers.

Thai Airways’ Network: Strategic for Business Growth

As Thailand’s national carrier and a strategically located flight hub and gateway to Asia, Thai Airways is regularly ranked amongst the world’s top airlines, renowned for its hospitality and services across an extensive global network. To maintain its reputation while meeting surging demand for post-pandemic travel, the airline recognized its corporate network as a key strategic component of its planned business growth.

The new network from Juniper empowers Thai Airways’ IT team to continue delivering exceptional end-to-end operator and user experiences across all its stakeholders – especially as it explores further extending the roll-out of Juniper’s solutions to its hubs at Thailand’s two major international airports, deployments which could potentially surpass the scale of the current deployment at its head office.

Supporting Quotes:

“Slow, unreliable Wi-Fi was previously hampering productivity and efficiency at our Bangkok head offices, but the upgrades have turned networking complaints into compliments. With the Juniper solution, we are now also able to unify management of our wired and wireless networks through an industry-leading, cloud-native solution purpose-built to leverage AIOps. Enabled by Juniper, we are excited to continually uplift the user experiences of our operators and customers alike, as Thai Airways continues to grow and soar into the skies internationally going forward.”

- Tana Kantipan, Team Lead, Network and Cybersecurity, Thai Airways

“We are honored to support Thai Airways as it embarks on its digital transformation journey toward growth. With Juniper’s AI-Native Networking Platform, we are confident that Thai Airways will continue delivering the best possible and future-proof networking user experiences across all its internal and external stakeholders. Alongside Thai Airways, we look forward to continuously providing the networking connectivity enabling international travel connectivity, in support of their strong growth trajectory across the ever-evolving aviation landscape.”

- Perry Sui, Area Vice President, ASEAN & Taiwan, Juniper Networks

Additional Resources:

Case Study: Unreliable Wi-Fi Impacted Employee Productivity

2024 Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure: View Report
Blog: Juniper’s Fourth Time in a Row: A Leader in the 2024 Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure

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Juniper Blogs and Community: J-Net

About Juniper Networks

Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on X (Twitter), LinkedIn, and Facebook.

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