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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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ISG to Evaluate ServiceNow Ecosystem Providers

By: via Business Wire

Upcoming ISG Provider Lens™ report will examine competitive strengths and service portfolios of key partners utilizing the workflow management platform

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining the capabilities of providers in the ServiceNow ecosystem, as they work to modernize their clients’ business workflows with new AI tools.

The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called ServiceNow Ecosystem Partners, scheduled for release in April 2025. Four geographically focused reports will cover companies offering consulting, implementation, integration and management of solutions that utilize the ServiceNow platform.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The ServiceNow cloud-based workflow platform continues to adapt to changing market demands. The company’s recent release of Now Platform Xanadu introduces new AI integrations, including generative AI (GenAI), extensive new automation solutions for specific industries, improved no-code development features, advanced analytics and enhanced predictive maintenance.

“ServiceNow is a cornerstone of digital transformation, facilitating streamlined workflows across industries with its cloud-based platform,” said Aman Munglani, ISG senior director and principal analyst. “As a leader in enterprise operations, it adapts to market demands, making it a strategic partner for businesses pursuing digital overhaul and operational efficiencies.”

ServiceNow partners can now leverage Now Assist, which adds digital engineering competency to the platform, to help enterprises develop applications and solutions entirely on ServiceNow or integrate ServiceNow capabilities with other systems. Providers also are supporting vertical industries with App Engine and Integration Hub to drive industry-aligned process modernization.

ISG has distributed surveys to nearly 190 ServiceNow providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the ServiceNow platform services the typical enterprise is buying based on ISG’s experience working with its clients. The three quadrants are:

  • ServiceNow Consulting and Implementation Services evaluating providers that help customers optimize workflow management across IT and non-IT functions. By helping enterprises with adoption, development and operational support, these services enable enterprises to maximize returns from their ServiceNow investments, and prioritize the implementation of strategic functionalities across HR, finance, legal, ESG and GRC workflows.
  • ServiceNow Managed Services assessing partners offering lifecycle support for maintenance, including monitoring, remote support; and centralized management of the Now platform, along with its workflows and applications. Effective platform management involves balancing costs and licensing against strategic value and ROI, leveraging CloudOps, FinOps and RiskOps to manage platform lifecycle and functionalities.
  • Innovation on ServiceNow examining partners creating and delivering solutions that promote innovation and digital transformation, including leveraging the Now platform to improve workflows and support automation aligned with specific industries and business functions. This includes using tools like Now Assist GenAI, which integrates AI-driven services like AIOps (predictive ML services) and enterprise service knowledge automation to streamline operational efficiency and predictive analytics.

Geographically focused reports from the study will cover the global ServiceNow market and examine products and services available in the U.S., the Asia Pacific region (including Japan), Brazil and Europe. ISG analysts Ashwin Gaidhani (Asia Pacific and Japan, Europe), Dr. Tapati Bandopadhyay (U.S.) and Sonia Castral (Brazil) will serve as lead authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as ServiceNow providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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