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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Windstream Enterprise Launches Talkdesk Express for Small and Midsized Businesses

By: via Business Wire

Affordable, quick-start contact center solution gives SMBs the enterprise-grade capabilities they need to automate and enrich the customer experience

Windstream Enterprise today announced the addition of Talkdesk Express™ to its Contact Center as a Solution (CCaaS) portfolio. Purpose-built for small and medium-sized businesses (SMBs), the new omnichannel solution, powered by Talkdesk, delivers affordable enterprise-grade contact center technology to help these businesses fuel revenue growth and increase customer satisfaction.

Talkdesk Express is an intuitive platform that aggregates and automates all inbound and outbound customer communications—including voice calls, chat, text, email and social media—to enable real-time interactions and simplified operations. Each communication touchpoint is consolidated in a robust, cloud-based portal featuring advanced analytics and easy-to-use dashboards that provide agents with visibility into every customer engagement across every channel.

"Small businesses thrive when they can offer seamless and outstanding customer experiences, and that’s where contact center technology can make a meaningful impact," said Mike Flannery, president of Windstream Enterprise. "What’s unique about Talkdesk Express is that it’s incredibly easy to activate. Businesses can be up and running in minutes—without the need for extra staff, new equipment or complicated setup—leaving nothing standing in the way of delivering the kind of experience that builds loyalty and fuels growth.”

Talkdesk Express requires minimal technical expertise to implement and use. Pre-installed applications streamline agent onboarding and allow SMBs to be operational almost immediately, while scalable features adapt to business growth and seasonal demand fluctuation. Key capabilities include:

  • Omnichannel User Interface – Provides agents with an all-in-one view of every customer interaction, ensuring a smooth, personalized experience while boosting optimization and efficiency.
  • Interactive Voice Response (IVR) – Incorporates this automated telephone technology to enable callers to receive or provide information, or make requests using voice or menu inputs, to reduce the burden on small teams by collecting customer data and completing repetitive tasks.
  • Sophisticated Analytics Suite – Delivers real-time and historical reporting with customizable dashboards, allowing businesses to make data-driven decisions that help optimize operations, identify areas for improvement and increase customer satisfaction by addressing issues proactively.
  • Comprehensive Data Integration – Connects seamlessly with more than 70 leading business applications like Zendesk, Zoho CRM, Slack, Shopify, Teams, HubSpot and more—gathering useful customer information before connecting them with a live person from the business.
  • Advanced Security and Compliance – Utilizes call quality monitoring and behavior analytics to identify potential security concerns through Talkdesk Guardian™, an AI-driven compliance solution that helps mitigate the risks associated with hybrid or remotely distributed workforces.
  • Hands-on and Self-Service Training – Offers access to Talkdesk Academy and Knowledge Base for answers to everything users need to know about using the platform, amplified by Windstream's dedicated team of sales, engineering and customer success experts.

"To support the increasing need for omnichannel customer and prospect communications, SMBs need enterprise-caliber contact center capabilities that scale with them as they grow," said Austin Herrington, vice president of Product Management. "Our partnership with Talkdesk elevates external communications across all touchpoints so these businesses have the tools they need to maximize agent efficiency, provide high-quality service and drive business growth. We’re excited to bring enterprise-grade technology to the SMB community, empowering small businesses to perform like big business.”

Talkdesk Express is available through Windstream Enterprise and includes a 15-day trial period. To learn more about the solution and the special offer, please visit windstreamenterprise.com/talkdeskexpress.

ABOUT WINDSTREAM ENTERPRISE

Windstream Enterprise drives business and government agency transformation across the U.S. through managed cloud communications, networking and security services. Windstream Enterprise is one of three brands managed by Windstream. The company’s quality-first approach connects customers to new opportunities and possibilities by delivering a full suite of advanced communications services. Windstream also offers fiber-based broadband to residential and small business customers in 18 states as well as customized wavelength and dark fiber solutions to carriers, content providers and hyperscalers in the U.S. and Canada. Windstream is a privately held company headquartered in Little Rock, Ark. Additional information about Windstream Enterprise is available at windstreamenterprise.com or windstream.com. Follow us on LinkedIn at @Windstream.

Category: Enterprise

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