About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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Monthly Residential Electric Utility Bills at Highest Level Ever, J.D. Power Finds

This year, the average monthly residential electric bill reached $182 nationally, the highest amount ever recorded by J.D. Power—and customers aren’t happy. According to the J.D. Power 2024 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, overall satisfaction has declined for a fourth consecutive year to 707 (on a 1,000-point scale), with the biggest decline occurring in billing and payment (-11 points) and customer care (-11).

“A notable 39% of study respondents indicated they are worse off financially this year compared with 2023 and, as electric utility costs continue to rise, proactive communication can help mitigate satisfaction declines,” said Mark Spalinger, director of utility intelligence at J.D. Power. “Outage text alerts, emailing infrastructure updates and proactively communicating ways to save are a few great ways to help ease the effects of rising bills and show customers that their money goes beyond paying for only usage. Additionally, these communication topics tend to generate increased customer satisfaction.”

Study Results

The following utilities rank highest in customer satisfaction in their respective region:

  • East Large Segment: PSE&G (for a third consecutive year)
  • East Midsize Segment: Delmarva Power (for a third consecutive year) and Penn Power in a tie
  • Midwest Large Segment: MidAmerican Energy (for a third consecutive year)
  • Midwest Midsize Segment: Omaha Public Power District
  • South Large Segment: Georgia Power (for a third consecutive year)
  • South Midsize Segment: EPB (for a ninth consecutive year)
  • West Large Segment: SRP (for a 23rd consecutive year)
  • West Midsize Segment: Anaheim Public Utilities
  • Cooperatives Segment: Sawnee EMC

To see the rank charts for each region, visit http://www.jdpower.com/pr-id/2024165.

The 2024 U.S. Electric Utility Residential Customer Satisfaction Study is based on responses from 107,175 online interviews conducted from January through November 2024 among residential customers of the 151 largest electric utility brands in the United States, which represents more than 105 million households.

For more information about the U.S. Electric Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/electric-utility-residential-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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