About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Gas Utility Residential Satisfaction Lowest Since 2015, J.D. Power Finds

Billing and Payment and Customer Care Decline the Most in Satisfaction

Gas utility customer satisfaction with billing and payment and customer care significantly drop, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study, SM released today. Declines on these factors contributed to a significant decline in the industry’s overall satisfaction score, down 11 points to 729 (on a 1,000-point scale), the lowest score since 2015. Specifically, satisfaction with billing and payments drops to 773, down 22 points from 2023 and satisfaction with customer care drops to 774, a reduction of 26 points from 2023.

“Satisfaction with billing and payment and customer care have been on steady declines for a few years, even as more customers use digital channels,” said Chris Oberle, managing director of utilities intelligence at J.D. Power. “As we continue to dive further into a digital world, gas utility companies need to be innovative with their digital channels to ensure they meet or exceed the expectations of customers, especially their websites and mobile apps as these yield the highest satisfaction when used.”

Study Rankings

The following utilities rank highest in residential customer satisfaction in their respective segment:

  • East Large Segment: PSE&G
  • East Midsize Segment: Elizabethtown Gas (for a 10th consecutive year)
  • Midwest Large Segment: MidAmerican Energy (for a second consecutive year)
  • Midwest Midsize Segment: Atmos Energy (for a third consecutive year)
  • South Large Segment: Piedmont Natural Gas (for a third consecutive year)
  • South Midsize Segment: Columbia Gas of Virginia
  • West Large Segment: Southwest Gas (for a fifth consecutive year)
  • West Midsize Segment: Intermountain Gas Company (for a second consecutive year)

See the rank charts for each segment at http://www.jdpower.com/pr-id/2024160.

The 2024 Gas Utility Residential Customer Satisfaction Study is based on responses from 63,363 online interviews conducted from January through October 2024 among residential customers of the 86 largest gas utility brands across the United States, which represent more than 125,000 residential customers.

For more information about the Gas Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-gas-utility-residential-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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