About Us

About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

My Watchlist
Indicators
Cabling Market Index
Markets
Stocks
ETFs
Tools
Markets:
Overview
News
Currencies
International
Treasuries

Customers Appreciate Aftermarket Service Providers for Their Convenience, J.D. Power Finds

By: via Business Wire

Christian Brothers Automotive Corp.; Express Oil Change and Tire Engineers; and Jiffy Lube Rank Highest in Respective Segments

After experiencing year-over-year slumps last year, overall satisfaction rebounds across the three segments examined in the J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study,SM released today. Full-service maintenance and repair sees the greatest improvement (+12 points on a 1,000-point scale), followed by tire replacement (+5) and quick oil change (+4). Boosts in all three segments are largely driven by improved service advisor performance and courtesy, along with enhancements in service facilities and time to complete service.

Amid record-high appointment wait times at franchised dealerships,1 customers are finding it easier to do business with aftermarket service providers due to no-appointment drive-in service or a small number of days wait for an appointment.

“This is a key opportunity for aftermarket providers to not only compete with franchised dealers on price, but also to add customer value with a quicker and easier service experience,” said Leonard Martin, director of automotive retail at J.D. Power. “Aftermarket service providers should continue to focus on service advisor performance, courtesy and creating a welcoming environment for customers who wait at the facility. In addition, technology utilization can inspire transparency, trust and strong advocacy for the service provider.”

The study, now in its fifth year, measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket. Performance in three segments—full-service maintenance and repair; quick oil change; and tire replacement—is based on the combined scores for seven factors that comprise the vehicle owner service experience. These factors are (in alphabetical order): ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work.

Following are key findings of the 2024 study:

  • Younger customers are harder to please: Gen Z2 customers have lower satisfaction than do Gen Y customers with tire replacement (-15 points) and full-service maintenance and repair providers (-6). Service advisors are the key to turning this around. “Younger customers are less likely to have a service provider with whom they are familiar, and they may need more guidance from advisors in order to build a trusting relationship,” Martin said. “This is an opportunity for aftermarket providers to create new long-time loyal customers when they have been provided with satisfying experiences.”
  • Photo/video documentation for recommended repairs: Multi-point inspections (MPI) are routine, but fewer than one-fourth (23%) of customers receive any kind of accompanying photo or video documentation. While doing so is more time-consuming for service staff, providing photo/video evidence of recommended repairs has a significant payoff, especially for tire replacement providers. Of the customers who receive an MPI with photo/video, 51% have the recommended work done. Without photo/video, only 24% of customers who receive an MPI have the work done.
  • Franchised dealerships more trustworthy in some areas: Dealerships have a higher level of customer trust than do aftermarket service facilities. For example, ratings by dealership customers for the use of technology to make service more efficient average 6.09 (on a 7-point scale), compared with ratings by tire replacement customers, which average 5.90. Ratings by dealership customers for the ability to perform complex repairs on the vehicle average 6.12, while the average by customers of full-service maintenance and repair providers is 5.83. Across each segment in the study, aftermarket service customers continue to find their provider easier to do business with (average of 6.26), while franchise dealer customers rate their service provider an average of 6.09.

Study Rankings

Christian Brothers Automotive Corp. ranks highest in satisfaction for full-service maintenance and repair for a fifth consecutive year, with a score of 825. Meineke Car Care Centers (810) and Midas (810) each rank second in a tie.

Express Oil Change and Tire Engineers ranks highest in satisfaction for quick oil change for a second consecutive year, with a score of 841. Take 5 (818) ranks second and Valvoline Instant Oil Change (815) ranks third.

Jiffy Lube ranks highest in satisfaction for tire replacement for the first time with a score of 842. Meineke Car Care Centers (834) ranks second and Midas (829) ranks third.

See the rank chart for each segment at http://www.jdpower.com/pr-id/2024032.

The 2024 U.S. Aftermarket Service Index (ASI) Study is based on responses from 10,264 vehicle owners. Survey data collection was conducted online from January through March 2024. Survey respondents were initially selected from online consumer panels. New for the 2024 study, respondents who indicated in previous J.D. Power Customer Service Index (CSI) studies that they had taken their vehicle to an aftermarket provider were mailed a paper invitation letter asking for participation in the online ASI survey. Respondents were screened for having had aftermarket service performed in the past 12 months.

For more information about the U.S. Aftermarket Service Index (ASI) Study, visit https://www.jdpower.com/business/automotive/us-aftermarket-service-index-asi-study.

About J.D. Power

J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: http://www.jdpower.com/business/about-us/press-release-info

1 J.D. Power 2024 U.S. Customer Service Index (CSI) Study

2 J.D. Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); and Gen Z (1995-2006). Millennials (1982-1994) are a subset of Gen Y.

Contacts

More News

View More
3 Overlooked Value Stocks Set to Surge as Rates Drop
Via MarketBeat
Topics Artificial Intelligence Economy
Tickers CAVA CMG LULU UPS
Hims & Hers Stock Pushes to Highs on Healthcare Rate Cut Frenzy
Via MarketBeat
Topics Economy
Tickers HIMS
After the Fed's Rate Cut, PNC Could See a Mortgage Refinance Boom
Via MarketBeat
Topics Economy
Tickers PNC
AIRO Group's Pullback: An Undervalued Growth Opportunity?
Via MarketBeat
Topics Supply Chain
Tickers AIRO
Caterpillar Stock Hits All-Time High—Is There More Room to Run?
Via MarketBeat
Topics Artificial Intelligence Economy World Trade
Tickers CAT
Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.