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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences

By: via Business Wire

New Hybrid Solution Empowers Customers to Combine Existing Avaya Investments with Enhanced Collaboration Capabilities from RingCentral

RingCentral Enhances Avaya Cloud Office with RingSense AI and Microsoft Teams Integration

Today at Avaya ENGAGE, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, and Avaya, a global leader in customer experience and communications solutions, announced an expansion of offerings for Avaya customers, including a new hybrid solution of RingCentral’s AI-powered cloud business communications solution with Avaya Aura telephony, providing enhanced collaboration capabilities.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240513262792/en/

This new hybrid offering allows users within the same organization to seamlessly collaborate with each other, whether individuals are using Avaya Aura or Avaya Cloud Office telephony solutions. Customers gain additional value from their existing investments in Avaya’s solutions by combining them with RingCentral’s video calling and messaging features, including RingSense™ AI -- RingCentral’s core AI platform. This hybrid solution, which is exclusively available through this partnership, also provides Avaya’s enterprise customers with the choice to utilize their existing Avaya Aura Platform or cloud-based Avaya Cloud Office by RingCentral (ACO) for call control functionality, enabling a seamless user experience across messaging, video and phone.

Alan Masarek, Avaya CEO, said, “Our expanded partnership with RingCentral enhances communications and collaboration experiences for our global customers. This integration further demonstrates our commitment to innovation without disruption. We are empowering our customers to operate where and how they want – on-prem, private cloud or public cloud – without missing a beat.”

“Our objective is to simplify business communications while offering robust, enterprise-grade multi-modal cloud communications capabilities with 99.999% reliability and security,” said Vlad Shmunis, Founder, Chairman and CEO of RingCentral. “We’re excited to build on our partnership with Avaya through a solution that flexibly serves Avaya’s UC customer needs. Together, we are proud to offer Avaya customers a new, hybrid option for leveraging their existing investment in Avaya Aura while providing a seamless path to a cloud communications experience.”

Intelligent Communications with RingSense AI

RingSense AI, which is currently available for ACO customers, will also be included with the Avaya Aura integration, which will be available in the coming months. RingSense AI’s core capabilities include live transcriptions, closed captioning, video summaries, and video highlights.

RingSense AI, which is broadly infused across RingCentral’s suite, is purpose-built to enhance personal productivity and business collaboration. It transforms everyday conversations into actionable insights, saving employees time on manual tasks, enabling them to optimize workflows and empowering them to focus on more value-added aspects of their interactions.

“Dauphin County is looking forward to exploring the new features of RingSense for our publicly held meetings. Features like Closed Captioning and Video highlights will enhance the meeting experience for our constituents and provide better clarity on agenda topics,” said ACO customer Elizabeth Perry, Director & CIO, Dauphin County.

“In the digital age, embracing technology isn’t just about convenience; it’s about unlocking new possibilities and empowering businesses to thrive. With RingSense, Seneca Foods can connect seamlessly, access support, and elevate their communication game,” said Tim Eddinger, Enterprise Networks Manager, Seneca Foods.

New Microsoft Teams Integration

As part of RingCentral and Avaya’s strategic partnership, customers will have the opportunity to benefit from a new integration of ACO phone capabilities with Microsoft Teams, which will leverage direct routing and the RingCentral for Microsoft Teams embedded app. This will enable Microsoft 365 customers to add 99.999% uptime reliability and a robust set of cloud PBX capabilities from RingCentral into their Microsoft Teams environment. The integration is expected to be available by the end of June 2024.

Updated Avaya Experience Platform Public Cloud Integration

In addition, the integration of the Avaya Experience Platform (AXP) public cloud contact center with ACO provides customers with a unified communications and contact center integrated experience. Bringing these solutions together into a single environment can create a unified digital workplace that enables contact center agents to stay connected with the rest of an organization. This integration is currently available.

“The expanded partnership with RingCentral enables Avaya to continue to deliver on its promises of ‘innovation without disruption’ and ‘choose your journey,’” said Zeus Kerravala, Founder and Principal Analyst at ZK Research. “RingCentral customers are using RingSense AI to transform customer interactions, and soon, Avaya's massive Aura customer base can enjoy the benefits of RingSense AI as well while continuing to take advantage of the bulletproof reliability of Avaya's private cloud solution. Also, the ACO - AXP integration delivers a unified UC - CC experience to create a single workspace for seamless front-office and back-office interactions. No two customers will have the same journey to CX modernization, and Avaya is delivering what's most important to customers - choice of deployment to ensure the business is never put at risk.”

About RingCentral

RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

© 2024 RingCentral, Inc. All rights reserved. RingCentral, RingSense, and the RingCentral logo are trademarks of RingCentral, Inc.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and​ challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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