About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards

Customer service and product support teams across Ovid, Lippincott, and Audio Digest recognized for world-class service

Wolters Kluwer Health continues to provide excellent customer experience for its products, services and solutions, as the company received prestigious recognition with multiple award wins in the 2023 NorthFace ScoreBoard (NFSB) Awards. The teams from Ovid®, Lippincott®, and Audio Digest® were part of the group that has been recognized by the Customer Relationship Management Institute LLC (CRMI).

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240513153173/en/

Wolters Kluwer Health is recognized for providing excellent customer experience for its products, services, and solutions. (Graphic: Business Wire)

Wolters Kluwer Health is recognized for providing excellent customer experience for its products, services, and solutions. (Graphic: Business Wire)

“To be recognized by this program for thirteen straight years is a truly remarkable accomplishment and I am incredibly proud of the groups that make customer service their top priority day-in and day-out,” said Stacey Caywood, Chief Executive Officer, Wolters Kluwer Health. “Our customers are at the heart of everything we do, and we will continue to work hard to build and keep their trust in our brand.”

Providing the best experience for customers

Now in its 24th year, the NFSB Service Award is presented annually to companies who, as rated solely by their own customers, achieved excellence in customer service during the previous calendar year. CRMI created the NFSB Service Award program to recognize organizations who offer exemplary service to their customers and have a deep commitment to the principles of respect, employee empowerment and trust in others. In 2023, more than 5,000 companies were invited to participate in the NFSB Service Audit Program globally.

Wolters Kluwer’s Health Learning, Research & Practice customer service teams continue to show the company’s commitment to building profitable, long-term customer loyalty by continuously exceeding customer expectations. The product line support teams achieved an overall customer support satisfaction ScoreBoard Index (SBI) rating (scale of 1-5) of 4.8 and a Net Promoter Score of 82 – both of which are world-class scores according to CRMI.

World-class service, year after year

To qualify for the NFSB Awards a company must measure their customers’ satisfaction with their overall customer service on a calendar year basis and achieve a 4.0 or above out of a possible 5.0 rating. Additionally, Wolters Kluwer was included in the “Summit-class,” reserved for organizations which have been NFSB Service recipients for at least seven consecutive years, have implemented a formal CXDNA playbook strategy, and provide employee engagement soft skills training.

“Given that the industry average for NPS is below 40%, Wolters Kluwer is in elite company for all things customer service,” said John Maraganis, CEO and President of CRMI. “Having a CX strategy that is strong and well thought out continues to show that it is a critical part of any highly successful organization.”

For more information about Wolters Kluwer, please visit: www.wolterskluwer.com.

About Wolters Kluwer

Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services.

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

For more information, visit www.wolterskluwer.com, follow us on LinkedIn, Facebook, YouTube and Instagram.

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