About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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HDI Announces Expanded Lineup of Service Management Course Catalogue

By: via Business Wire

HDI Support Center Standards updated to include AI and Experience Management assessments; Service Management World brings the service management industry together November 17-21, 2024 in Orlando, FL

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces its expanded lineup of service management courses. The courses build on service management leader’s knowledge with industry standards to align strategies and teams. HDI recognizes the need for IT support and service management leaders to access more targeted training focused on the core disciplines of service management. This will ensure they are armed with the skills and knowledge needed to improve the performance of their IT service organizations.

HDI service management courses include:

HDI supports a full calendar of service management courses delivered by highly rated expert trainers on a dynamic virtual training platform. To learn more about HDI’s service management courses, visit HDI’s course calendar or contact Todd Piccuillo, HDI Services Sales Director at Todd.Piccuillo@informa.com.

HDI Support Center Standards updated for 2024

The HDI Support Center Standard provides a framework that guides support organizations toward keeping pace with best practices adopted by peers and embraced within the industry. The Standards have been updated for 2024. The updated framework places a strong emphasis on enhancing the overall customer experience by implementing effective self-service strategies, leveraging advanced AI technologies for better service delivery and optimizing experience and knowledge management practices. These key focus areas are critical for achieving operational excellence and ensuring success in today's evolving support center landscape. For more information, click here.

Service Management World brings the service management industry together

Service Management World will bring the service management industry together November 17-21, 2024 in Orlando, FL. The event offers a robust conference program, unforgettable keynotes, case studies and an expo hall featuring dozens of products and services. For more information, click here.

“As the trusted source for service management and tech support training, our mission is to ensure the industry has the necessary skills to do their jobs well. Beyond training, our events, support site certification, consulting and informational resources empower businesses to deliver smarter service and better business outcomes,” said Tara Gibb, Senior Director, HDI. “We look forward to bringing the service management community together at Service Management World this Fall to learn, network and be inspired.”

Stay up to date with HDI on Facebook, X or LinkedIn.

About HDI

For more than 35 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.

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