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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds

By: via Business Wire

AT&T Ranks Highest in Two Segments; Verizon Ranks Highest in One Segment

Small businesses depend on internet reliability and, when service is interrupted, providers can mitigate the effect by proactive communication and sensitive messaging, according to the J.D. Power 2024 U.S. Business Internet Satisfaction Study,SM released today. For medium and large businesses, digital account management is imperative to overall satisfaction.

“Outage communication has been and will continue to be key to overall business internet satisfaction,” said Carl Lepper, senior director of technology, media and telecom at J.D. Power. “With satisfaction being lower among small businesses than that of medium or large businesses, online account management tools and customer communication is extremely important, especially when it comes to outages.”

The study shows that, among medium businesses that have access to an online account management portal, business owners who are aware of the tool and use it have higher satisfaction (715 on a 1,000-point scale) than those who are aware and do not use it (658). This highlights the importance of customer education on the online platforms.

Study Rankings

In the large enterprise segment, AT&T ranks highest for a seventh consecutive year, with a score of 732. Verizon (716) ranks second.

In the medium business segment, AT&T ranks highest for a second consecutive year, with a score of 739. Verizon (708) ranks second.

In the small business segment, Verizon ranks highest for a sixth consecutive year, with a score of 680. AT&T (636) and Frontier Business (636) each rank second in a tie.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2024065.

The 2024 U.S. Business Internet Satisfaction Study, formerly known as the U.S. Business Wireline Satisfaction Study, is based on responses from 4,657 business customers of internet services. The study evaluates business internet experiences across seven factors: performance and reliability; cost of service; communications; sales representatives (medium business and large enterprise); billing; digital account management; and customer service. The large enterprise segment includes businesses with 500 or more employees; the medium business segment includes businesses with 20 to 499 employees; and the small business segment includes businesses with less than 20 employees. The study was fielded from March through May 2024.

For more information about the U.S. Business Internet Satisfaction Study, visit https://www.jdpower.com/business/tmt/us-business-internet-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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