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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Domo Honored as a B2B Program of the Year Award Winner at Forrester’s B2B Summit North America

By: via Business Wire

Domo’s customer community recognized for its ability to cultivate deeply loyal customers and help them solve challenges more quickly

At the Forrester B2B Summit North America 2024, Domo (Nasdaq: DOMO) was recognized as a B2B Program of the Year winner for improving functional performance in engagement. The company was set apart for its ability to cultivate a user community, Domo Central, that transformed customer relationships through strategic community engagements.

“In 2022, we identified a need to clarify our brand message and to inspire our customers by showing them how others like them were using Domo to make massive improvements to their business,” said Mark Boothe, CMO at Domo. “That revelation led to the creation of a thriving user community that not only built up our engagements and spanned an entire customer journey, helping customers get value with Domo at a much quicker rate.”

Prior to the development of Domo Central, Domo’s community forum had one million visits annually, with nearly 500 product recommendations from customers. The average question was answered within two hours, which was faster than the three-hour industry standard. These results had brought Domo significant community success up to that point, but the team knew there was potential waiting to be unlocked.

Anchored in the belief that people buy from people they trust, Domo adopted Domo Central as a strategy to unify the disconnected customer engagement programs across the organization. The team focused on the customer's entire journey rather than engaging with them in silos across departments. Domo established KPIs and outcomes for each phase of the journey and identified specific engagements that could amplify customer successes. As a result, Domo Central launched in 2023 with a full Community offering that includes the following:

  • A Customer Advisory Board
  • Community Discussion Forums
  • Educational Support and Developer Resources
  • Community Events (in person and virtual)
  • User-Generated Content Creation
  • A Global Awards Program – Domo Ovation Awards
  • Product Feedback Mechanism – Domo Ideas Exchange
  • Advocacy Program – Domo Innovators
  • Opportunities for customers to support nonprofits – Domo for Good
  • A Full University Program – Domo for Higher Education

In its first year, Domo Central’s ability to unify the Domo team across the entire customer journey increased community forum visits by more than 130%, sourced 25% more product ideas from customers, drove response time down to 30 minutes on average and helped deflect support tickets by enabling the Domo Community to assist in answering user-driven questions.

“Our customers were so hungry for this. Today, more than ever, people value human connection and think differently about what types of experiences are worth their time, what tools are worth their money and what type of fulfillment they want to gain from the tech vendors they engage with. That's why we built Domo Central not just as a digital space but as an anchor to a new philosophy about the importance of engaging with customers and adding value by seeing the world through their lens,” concluded Boothe.

For more information on Domo Central, visit here.

To learn more about Domo, visit www.domo.com.

About Domo

Domo puts data to work for everyone so they can multiply their impact on the business. Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible and actionable with user-friendly dashboards and apps. Underpinned by AI, data science and a secure data foundation that connects with existing cloud and legacy systems, Domo helps companies optimize critical business processes at scale and in record time to spark the bold curiosity that powers exponential business results.

For more information, visit www.domo.com. You can also follow Domo on LinkedIn, X and Facebook.

Domo is a registered trademark of Domo, Inc.

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