CallRail and ServiceTitan Join Forces to Help Contractors Drive High-Quality Lead Conversions

August 22, 2024 at 09:00 AM EDT

New partnership further cements CallRail as the market leader for call tracking software in the home services industry

CallRail, the AI-powered lead intelligence platform, today announced a partnership with ServiceTitan, a leading software platform built to power the trades. The integration will allow mutual customers – including those in HVAC, plumbing, pest control and electrical – to access valuable information about their prospects and customers. The integration will ensure that the complete customer journey, from lead to job, is all captured within the ServiceTitan dashboard.

At a time when growing a business can be challenging, it is critical that contractors maximize their marketing investment and deliver a tailored and responsive customer experience. CallRail’s integration can help trade businesses acquire new customers and maximize their revenue – two of the most important goals for contractors, according to ServiceTitan’s recent Exteriors Contractor Market Report.

“Teaming up with the industry leader in ServiceTitan helps ensure we are delivering best-in-class lead intelligence solutions to the home services industry,” said Marc Ginsberg, CEO of CallRail. “We are proud of our history of helping thousands of home service businesses. Through this new partnership, we hope to improve marketing return on investment for them by driving and converting more quality leads.”

The collaboration marks the only call tracking provider available in the ServiceTitan marketplace today, providing home service businesses with the ability to understand what marketing activities are driving their highest-value leads and win more business through CallRail’s Call Tracking platform. This includes how those leads are discovering their business, right down to the keywords being searched for, and the connection between marketing activities and actual jobs that drive revenue. As a result of these insights, contractors can continuously improve marketing activities and develop a true understanding of the ROI being generated by those efforts. Key features include:

No more pivoting between systems: View all leads within a single dashboard along with the marketing sources that generated those leads.
Go beyond surface-level insights: See marketing sources at a deeper level – right down to the keywords that triggered each lead’s interest in your business.
Power better bid strategies: Tie visitor-level tracking data to the revenue data from ad platforms to power better automated bid strategies that drive the right leads.
Reduce administrative burden: Gain detailed records of all inbound calls at the touch of a button while avoiding wasted time traditionally needed to enter call details for each individual call.

To learn more about the partnership and how mutual customers can access the integration, visit: https://www.callrail.com/blog/fuel-home-services-business-with-service-titan-integration.

About CallRail

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

Founded in 2011, CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, AI-driven Conversation Intelligence™, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics.

Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales.

CallRail has been featured on the Inc. 5000 fastest-growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company has earned spots on Inc. Magazine’s 2018, 2019, 2021, 2022, and 2023 Best Places to Work list. For more information or to view a demo of the platform, visit http://www.callrail.com