About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Satisfaction Higher Among Live TV Streaming Customers, J.D. Power Finds

Spectrum, Verizon Fios, Xfinity and YouTube TV Rank Highest in Respective Segments

Live TV streamers are more satisfied than cable and satellite customers, according to the redesigned J.D. Power 2024 U.S. Television Service Provider Satisfaction Study,SM released today. Overall satisfaction for live TV streamers is 625 (on a 1,000-point scale) compared with 524 among cable and satellite customers.

The biggest gap in satisfaction between live TV streaming and cable and satellite—140 points—is with the value for the price paid. The reported monthly average cost for live TV streaming is $75, while cable and satellite is $120.

“It is clear that price has been a main driver in satisfaction, however, satisfaction for streaming is higher than cable and satellite customers across all seven dimensions of the study,” said Carl Lepper, senior director of technology, media and telecom intelligence at J.D. Power. “Live streaming has reorganized the industry and as it continues, cable and satellite providers have been working hard to remain competitive, including exploring new revenue models to compete with the cost pressure.”

Study Rankings

Spectrum ranks highest in the cable/satellite TV–national segment with a score of 530. Xfinity (529) ranks second.

Verizon Fios ranks highest in the cable/satellite TV–east region for a third consecutive year, with a score of 570. DIRECTV (520) ranks second.

Xfinity ranks highest in the cable/satellite TV–north central region with a score of 528. Spectrum (516) ranks second.

Xfinity ranks highest in the cable/satellite TV–south region with a score of 570. COX Communications (547) ranks second and Spectrum (545) ranks third.

Spectrum ranks highest in the cable/satellite TV–west region with a score of 534. Xfinity (517) ranks second and DISH (516) ranks third.

YouTube TV ranks highest in the live TV streaming segment for a second consecutive year, with a score of 651. Hulu + Live TV (635) ranks second.

See the rank charts for each segment at: http://www.jdpower.com/pr-id/2024110.

The J.D. Power U.S. Television Service Provider Satisfaction StudySM is designed to provide a detailed assessment of customer perceptions of service with their current television provider. The study measures Overall Satisfaction with television service providers based on seven dimensions: value for price paid; consistently delivering high-quality service; level of trust with provider; ease of doing business; people; digital tools; and resolving problems or complaints. To be included in the national cable/satellite TV ranking, brands must be ranked in all four geographic regions. The study is based on responses from 32,349 customers and was fielded from October 2023 through August 2024.

For more information about the U.S. Television Service Provider Satisfaction Study, visit

https://www.jdpower.com/business/tmt/us-residential-television-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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