About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Serena Aburahma

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J.D. Power: Strong Safety and Reliability Performance Boosts Satisfaction Among Gas Utility Business Customers

Con Edison, MidAmerican Energy, Spire and Puget Sound Energy Rank Highest in Respective Regions

Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer Satisfaction Study,℠ released today. However, satisfaction drops significantly when customers report “poor” or “just ok” experiences with safety and reliability. In contrast, when providers earn “perfect” or “excellent” ratings in those areas, overall satisfaction rises 135 points to 780. When safety and reliability are rated as “poor” or “just okay,” satisfaction falls to 231, 414 points below the average.

“Although safety and reliability issues may be rare for gas utility business customers, how providers respond when they do happen is critical to the customer experience,” said Brent Craige, director of utilities intelligence at J.D. Power. “In this industry, timely communication around repairs and service interruptions is essential as it forms the foundation of customer trust. As prices continue to rise, so do expectations for reliability and transparency. When providers fall short in these areas, customer satisfaction inevitably declines.”

Study Rankings

The following utilities rank highest in customer satisfaction in their respective region:

  • East: Con Edison
  • Midwest: MidAmerican Energy
  • South: Spire
  • West: Puget Sound Energy

See the rank charts for each region at http://www.jdpower.com/pr-id/2025127.

Now in its 21st year, the U.S. Gas Utility Business Customer Satisfaction Study measures business customer satisfaction with gas utility companies in four regions: East, Midwest, South and West. Each of the 61 brands included in the study serves more than 25,000 business customers, representing more than 4.4 million business customers in total. Overall satisfaction is measured by examining six factors (listed in order of importance): safety and reliability; billing and payment; corporate citizenship; price; communications; and customer contact.

The study is based on responses from more than 10,500 online interviews of business customers in decision-making roles related to their utility company. The study was fielded from January through September 2025.

For more information about the U.S. Gas Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/utilities/gas-utility-business-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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