About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

FIS Brings AI-Powered Advancements to Seamless, Personalized Digital Banking Experiences

Key Facts

  • FIS has integrated Glia's AI-powered customer interaction platform into FIS’ Digital One online banking platform, enabling financial institutions to deliver a multi-channel digital interaction solution that blends AI-based service with high-touch human support for superior banking experiences.
  • The native ecosystem integration allows AI agents to quickly respond to routine inquiries 24/7 while intelligently routing complex issues to qualified human agents, delivering reduced resolution times and personalized service that instantly adapts to individual customer needs.
  • By embedding advanced AI capabilities into FIS' trusted digital banking infrastructure, financial institutions can modernize customer service operations without disrupting existing systems, reaping the benefits of a virtual workforce and high-touch, personalized service.

FIS® (NYSE: FIS), a global leader in financial technology, today announced a strategic partnership with Glia, a leader in AI-powered banking interactions, to deliver advanced AI-powered customer engagement capabilities across FIS' Digital One suite of retail and business banking products. This strategic integration enables financial institutions to provide their customers with seamless, intelligent, and personalized banking experiences while driving operational excellence.

Integrated directly into FIS' Digital One online banking platform, Glia’s AI for All™ creates a unified ecosystem where AI and human expertise work together to serve bank customers more effectively. AI agents quickly respond to routine inquiries 24/7 while intelligently routing complex issues to qualified human agents with full context, delivering reduced resolution times and personalized service that adapts to individual customer needs.

Bank customers get the quick, personalized support they deserve, while frontline teams are freed from repetitive and mundane tasks, allowing them to focus on high-impact interactions.

"At FIS, we're committed to unlocking financial technology at every touch point of the customer experience," said Hashim Toussaint, Head of Retail Digital & Open Banking at FIS. "By integrating Glia's sophisticated AI and digital interaction capabilities into our Digital One platforms, we're enabling banks and credit unions to reap the benefits of a virtual workforce and high-touch, personalized service. This new technology aligns perfectly with our recently announced Banking Modernization Framework, where open banking serves as a cornerstone for institutions looking to transform their operations and customer experiences. It truly represents the future of banking—where intelligent automation meets human insight."

The advanced Digital One platform now delivers:

  • Seamless transfer experience across channels: Customers enjoy consistent, context-aware interactions whether they're using mobile applications, web platforms, or speaking with live agents, eliminating the frustration of repeating information across touch points.
  • Faster resolution times: AI agents handle routine inquiries instantly while intelligently routing complex issues to the most qualified human agents, significantly reducing wait times and improving first-call resolution rates.
  • 24/7 availability: Customers can access intelligent assistance around the clock, with AI agents capable of handling account inquiries, transaction support and basic financial guidance outside traditional banking hours.

"Financial institutions today face the dual challenge of meeting rising customer expectations while managing operational costs," said Dan Michaeli, CEO and cofounder of Glia. "Adding Glia’s AI-powered platform to FIS’s digital online banking products creates a powerful solution that doesn't force organizations to choose between efficiency and experience—they can have both."

"We work hard to maintain the customer trust that we’ve prided ourselves on for 130 years, and to do that, we’ve invested in partnerships with both FIS and Glia to ensure our web and mobile presence is as personalized, quick, and supportive as our in-branch experience,” said Karla West, Call Center Manager, AVP, PrimeSouth Bank. “We have a truly continuous digital experience where customers can get the help they need instantly—whether they're just browsing our site or managing their account. It's about meeting them right where they are with the same high-touch service they'd find in our branches."

Financial institutions interested in learning more about FIS' enhanced Digital One platforms can contact their FIS representative or visit www.fisglobal.com/digital-banking.

About FIS

FIS is a financial technology company providing solutions to financial institutions, businesses and developers. We unlock financial technology that underpins the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients confidently run, grow and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses adapt to meet the needs of their customers by harnessing the power that comes when reliability meets innovation in financial technology. Headquartered in Jacksonville, Florida, FIS is a member of the Fortune 500® and the Standard & Poor’s 500® Index.

To learn more, visit www.fisglobal.com. Follow FIS on Facebook, LinkedIn and X.

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.