About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform

monday service provides organizations with a one-stop shop for centralized service operations

monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250210235042/en/

monday service dashboard (Graphic: Business Wire)

monday service dashboard (Graphic: Business Wire)

With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.

“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”

Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:

  • AI-powered Ticket Resolution: Offload tickets and incident resolutions to an AI agent, utilizing ticket history to create knowledge bases for immediate handling, further freeing service teams’ time to focus on higher-impact work.
  • Automatic ticket classification and smart ticket routing: AI will automatically tag tickets by type, urgency, sentiment, department, and more to prioritize incoming tickets accurately. This will speed up ticket handling and reduce manual work with automatic assignment to the relevant agent or team.
  • Stay ahead of service trends and issues: With monday service’s comprehensive dashboards, service teams will be able to monitor their entire service operations performance to detect issues before they escalate and identify areas for improvement. These real-time insights into ticket trends, service performance, and organizational needs will enable better, faster decision-making.
  • Streamlined and connected operations: By providing a centralized platform, monday service fosters improved collaboration and greater cross-departmental efficiency by connecting ticketing with projects, organizational data, teams, and business processes.
  • Resource savings: monday service's no-code intuitive platform eliminates the need for costly implementations, development, or extensive training, allowing customers to adapt and scale as needed quickly.
  • Customizable Customer Portal: This portal acts as a company service hub, where end-users can access self-service options, submit tickets, track status, and communicate with the service team. The portal seamlessly connects to the ticket board and can be set up in minutes.

“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”

Learn more about monday service here.

About monday.com:

The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.

Visit us on LinkedIn, X (formerly Twitter), Instagram, YouTube, TikTok, and Facebook. For more information about monday.com please visit our Press Room.

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