About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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UserTesting Secures U.S. Patent for AI-Powered Custom Intent Labels, Advancing Personalization in Customer Experience

UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This breakthrough enhances UserTesting’s Custom Insights capabilities, first introduced in April 2022, by enabling organizations to adapt AI-generated insights to their industry-specific terminology—making customer insights more precise, scalable, and actionable.

Insights are only as valuable as their context, yet traditional AI-driven research tools rely on fixed vocabularies, limiting their ability to interpret industry-specific terms. UserTesting’s patented approach dynamically adjusts AI intent labels to align with an organization's unique language—without compromising global data consistency. For example, "king" may refer to a mattress size for Serta, while for The Wall Street Journal, it could mean a historical figure or corporate leader. By automatically adapting to industry-specific terminology, UserTesting ensures insights are precise, relevant, and actionable.

Strengthening Custom Insights with AI

This patent builds upon UserTesting’s Custom Insights feature, which empowers organizations to refine auto-generated insights using their own terminology. Powered by machine learning, this innovation allows businesses to:

  • Surface more relevant insights by aligning AI with industry-specific language.
  • Ensure consistency across teams by establishing a shared language for experience research.
  • Accelerate decision-making by making key moments in video feedback easier to identify and analyze.

“Handling the tedious parts of your job and increasing the speed to insight is one of the best uses of AI,” said Ranjitha Kumar, Chief Scientist at UserTesting. “Every company thinks and talks about CX in their own unique way; this technology lets UserTesting take just a few labeled examples of your digital interactions, and generalize them across everything your users do. Suddenly, you can learn things about your customers' experiences that you didn't even know you were looking for.”

About UserTesting

UserTesting enables organizations to craft exceptional customer experiences through actionable human insights. With the world’s strongest participant network, AI-driven insights, comprehensive feedback solutions, and expert-level services, enterprises can validate decisions, co-innovate at scale, and accelerate their path to better products and experiences. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting is the partner of choice for businesses committed to delivering experiences customers love. Learn more at www.usertesting.com.

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