Snapdocs Study Finds 90% of Lenders Offer Digital Closings, Yet Only 14% Achieve High Adoption

April 15, 2025 at 09:00 AM EDT

Survey of over 100 mortgage lenders reveals vendor selection plays a critical role in eClosing success

Snapdocs’ 2025 State of eClose Adoption Report, which collected third-party insights from 100 mortgage lending institutions, reveals that 90% of these lenders now offer digital closings to customers—a 22% increase since 2023. Despite this increase in technology investment, just 14% of lenders with eClosing technology close more than 80% of their loans digitally, meaning many lenders have yet to fully realize its benefits.

Lenders are increasingly embracing digital closings because of the measurable efficiencies and improved experience digitization delivers. Among lenders that have invested in digital closings, the top benefits of eClosing technology ranked as follows:

83% of lenders cite improved borrower satisfaction
82% report greater staff efficiency and faster closings
79% see fewer errors on closing documents

However, the top barriers preventing adoption include high technology costs (50%), lack of stakeholder usage (42%), and technology issues (41%). Selecting an eClose provider with a proven track record in driving adoption at scale can make a significant difference in overcoming these challenges. For the first time since Snapdocs began tracking these trends, usability and security have surpassed cost as the top criteria in selecting an eClosing provider—reflecting lenders’ growing focus on enhancing the user experience.

“Just offering eClosing is no longer the differentiator—it’s driving meaningful adoption that sets lenders apart,” said Snapdocs CEO Michael Sachdev. “Slow adoption is preventing many lenders from fully unlocking the speed, efficiency, and improved borrower experience from digital closings. In contrast, the majority of Snapdocs lenders achieve over 80% adoption—more than 3.5x the industry average¹.”

Recognizing the benefits of digital closing, eight-in-ten of the lender participants have defined eClose goals this year. Among their top priorities:

49% plan to expand hybrid closings across more of their loan portfolio
41% aim to maximize eNote adoption and offer Remote Online Notarization (RON)
44% intend to implement a new eClose provider

A complete summary of the findings is highlighted in “The 2025 State of eClose Adoption.” To download Snapdocs’ industry report, visit snapdocs.com.

¹ Snapdocs customer transaction data in 2025 vs. lender-reported adoption collected by an Arizent survey on the “State of eClose Adoption” in 2025

About the Research

This study was conducted by Arizent and National Mortgage News on behalf of Snapdocs. This research was conducted during February and March of 2025, surveying 100 consumer lending professionals. To qualify, respondents had to be manager-level or higher and involved in loan closing, prequalification, origination, or processing at a bank, credit union, or nonbank lender. This research was a blind (i.e., anonymous) data collection effort; Snapdocs was not identified as a sponsor of the research and had no influence on its findings.

About Snapdocs

Snapdocs is the leading digital closing provider, connecting the people, processes, and technologies that power a mortgage closing. Through its platform, Snapdocs automates every interaction between lenders and title companies from pre-closing through the sale of the loan. The company’s patented AI technology, customer service, and extensive settlement and notary networks, make mortgage closings smooth, accurate, and more efficient for all everyone involved. This approach gives customers a competitive advantage by saving them time and money. For more information, visit www.snapdocs.com.