About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Perficient Receives Two Awards for Exceptional Customer Excellence

Perficient’s AI-Enabled Customer Experience Solutions Increase User Engagement by 28% for Automotive Leader and Identify $25 Million in Annual Cost Savings for Manufacturing Firm

Perficient, the leading global digital consultancy transforming the world’s largest enterprises and biggest brands, today announced that it has been named an Organization of the Year in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group, and a Gold Winner in the Globee Awards for Customer Excellence. Both awards highlight Perficient’s commitment to delivering exceptional end-to-end digital experiences to its clients that maximize business impact.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250428240875/en/

Perficient receives two awards for customer excellence, highlighting its commitment to delivering exceptional digital experiences to its clients.

Perficient receives two awards for customer excellence, highlighting its commitment to delivering exceptional digital experiences to its clients.

The Excellence in Customer Service Awards celebrate the individuals, teams, and organizations that are transforming how companies engage with their customers. The Business Intelligence Group recognized Perficient as an Organization of the Year for representing the best in customer innovation and execution. Perficient recently leveraged its AI expertise to transform the customer shopping experience for one of the world’s leading automobile manufacturers.

Perficient partnered with the automotive company to create meaningful customer experiences and establish a clear roadmap for navigating the complex AI landscape, identifying realistic use cases, and building a new B2C online purchasing experience. Perficient designed, tested, and implemented a new AI chatbot with comprehensive cognitive capabilities that provides customers with a simple and easy purchasing experience, resulting in a 28% increase in user engagement and high-value actions on the company’s website.

The Globee Awards has also named Perficient a Gold Winner in the Customer Excellence category. The award recognizes Perficient for transforming customer service and optimizing costs for a multinational manufacturing conglomerate.

Perficient leveraged its Envision Framework and Journey Science methodology to develop a multi-year strategy to enhance the manufacturer’s contact center. Perficient also implemented Amazon Connect and AWS AI/ML to resolve common customer service scenarios via a chatbot, virtual agent, and automation. Perficient’s roadmap and AI-enabled solution elevated the manufacturer's contact center experience, reducing service calls and emails by 39%, while identifying $25 million in traceable annual cost savings.

“We’re honored to be recognized by the Business Intelligence Group and Globee Awards for customer excellence,” said Ed Hoffman, senior vice president, Perficient. “At Perficient, we understand that we only succeed when our clients do. We’re committed to driving progress through groundbreaking innovation that shatters boundaries for our clients. These awards are a testament to that commitment and our global teams’ relentless focus on creating digital experiences that achieve substantial client growth.”

For more information about Perficient’s commitment to customer excellence, follow us on social media.

About Perficient

Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world’s largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit www.perficient.com.

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