About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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New Five9 Fusion for Salesforce Deepens Partnership to Deliver Integrated AI-Powered Customer Experiences

New product and services bundle makes it easy to get up and running quickly with Five9 and Salesforce Service Cloud Voice BYOT

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for Salesforce, an offering that combines Five9’s real-time system of action with Salesforce’s #1 AI CRM, to create a fully integrated, AI-elevated solution for customer experience. With a new product and services bundle available today, this enhanced integration helps businesses deliver better customer experience, hyper-personalized self-service, and achieve smarter results with a future-ready foundation to drive meaningful business outcomes for our joint customers.

The launch of Five9 Fusion for Salesforce builds on a foundation of deep collaboration and co-development between the two companies. With Five9 Fusion for Salesforce, organizations gain a powerful advantage in delivering seamless, AI-driven customer experiences. This launch also lays a strong foundation for upcoming innovations, including Bring Your Own Channel (BYOC) and integrations with Agentforce, Salesforce’s digital labor platform designed to augment teams with trusted autonomous agents, to develop its solution. These innovations give customers even more flexibility and control as they evolve their contact center strategy in the era of AI.

“Our expanded partnership with Salesforce represents a powerful combination of two industry leaders committed to transforming customer experience,” said Jake Butterbaugh, SVP, Global Partner Organization at Five9. “With Five9 Fusion for Salesforce, we’re delivering a deeply integrated, AI-elevated solution that helps organizations hyper-personalize every customer interaction, empowering human and AI agents to work more efficiently, and drive meaningful business outcomes.”

Five9 Fusion for Salesforce delivers a unified, AI-powered experience by combining deep integration with Salesforce and the advanced capabilities of the Five9 platform:

  • Five9 Voice: Direct integration with Service Cloud Voice embeds call metadata and recordings directly into the customer record – providing a complete and accessible view of every interaction.
  • AI Agents: Streamlines self-service and seamlessly passes call summaries from the AI agent to the human agent within the voice call object – so customers never repeat themselves and can seamlessly pick up where the customer left off.
  • Five9 TranscriptStream: Enables real-time voice call transcription and streams live data into Salesforce to ground Einstein for Service AI features Next Best Actions, Reply Recommendations, and Call Summaries.
  • Intelligent Voice Routing: Five9’s robust real-time system of action automatically and instantly directs interactions to the most appropriate AI or human agent, using real-time insights to drive faster, more personalized service.

“Salesforce’s leading partner ecosystem is at the forefront of the AI enterprise, where humans and AI work together to drive customer success with autonomous agents and agent actions,” said Nick Johnston, SVP of Strategic Partnerships and Business Development at Salesforce. “Five9 Fusion for Salesforce and its AI-powered integrations will allow organizations to personalize experiences at scale, reduce time to value, and drive increased customer satisfaction.”

Five9 has cultivated a 15+ year partnership with Salesforce, having supported over 1,000 shared customers and 160,000+ service representatives. Five9 has quickly doubled its Bring Your Own Telephony (BYOT) adoption in 2025, as more enterprises seek to scale their contact center operations with Five9 and activate Salesforce Einstein for Service capabilities natively within Salesforce.

Learn more about Five9 Fusion for Salesforce and our partnership and integrations with Salesforce here: www.five9.com/fusion-sfdc

Salesforce, Agentforce, Einstein, Service Cloud and others are among the trademarks of Salesforce, Inc.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com

Engage with us @Five9, LinkedIn, Facebook, Blog

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