eClinicalWorks and Sunoh.ai Transform Patient Care and Provider Efficiency at Main Street Medical

May 15, 2025 at 09:00 AM EDT

South Carolina-based primary care and urgent care center leverages innovative AI medical scribe to save up to an hour per day on clinical documentation

eClinicalWorks®, the largest ambulatory cloud, announced today that Main Street Medical, a primary and urgent care center in South Carolina, is successfully utilizing the AI medical scribe Sunoh.ai to enhance patient care and practice operations. The practice reports that Sunoh.ai saves providers up to an hour per day, improves clinical efficiency, and significantly reduces provider burnout. Sunoh.ai seamlessly integrates with the eClinicalWorks EHR, streamlining clinical documentation and enabling providers to complete almost 100% of their notes by the end of the day.

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“Sunoh.ai has played a crucial role in transforming our daily operations at Main Street Medical and boosting productivity," said Casey Bateman, office manager at Main Street Medical. "We’ve experienced a notable improvement in the detail of HPI. Our provider’s notes are far more comprehensive, and all aspects of the patient-provider conversation are documented. This has significantly eased our providers' workload and allowed them to refocus on patient care, saving them at least an hour daily on documentation. We have a lot of Spanish-speaking patients and providers, and the Sunoh.ai multilingual feature has been very helpful in documenting those visits in the patient’s preferred language.”

Main Street Medical, located on Hilton Head Island, South Carolina, meets the diverse needs of over 1,000 patients. Established 18 years ago, the practice now has four providers who primarily offer primary care services, along with a smaller percentage dedicated to urgent care. With an emphasis on patient engagement and a broad range of services, it ensures that every patient receives comprehensive medical care tailored to their individual needs.

"We are proud to partner with Main Street Medical in their quest to provide optimal patient care," shared Girish Navani, CEO and co-founder of eClinicalWorks. “The AI-powered medical scribe, Sunoh.ai, is designed to streamline clinical documentation and improve patient-provider interactions. We’re excited to see how the integration with Sunoh.ai is helping Main Street Medical achieve its goals by enhancing its efficiency and reducing provider burden."

At the forefront of AI-driven advancements in healthcare, eClinicalWorks is dedicated to revolutionizing healthcare practices with cutting-edge AI solutions that enhance operational efficiency and strengthen connections between patients and providers. Trusted by 80,000 providers nationwide, Sunoh.ai is unwavering in its mission to elevate healthcare delivery and drive positive outcomes for all.

About Main Street Medical

South Carolina's Main Street Medical is a renowned primary and urgent care practice dedicated to serving over 1,000 patients with exceptional medical services. Established 18 years ago, the practice has expanded to include four providers, offering a majority of primary care services along with a portion dedicated to urgent care. Its mission is to treat every individual with dignity and compassion, providing comprehensive medical care that promotes a healthier community. For more information, visit www.hiltonheadurgentcare.org.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929.

About Sunoh.ai

Sunoh.ai is a revolutionary, EHR-agnostic, AI-powered ambient listening technology. Sunoh.ai is designed to seamlessly translate natural language conversations between healthcare providers and patients into clinical documentation, offering a unique and immersive experience. Sunoh.ai makes clinical documentation faster and more efficient than ever before. For more information, visit sunoh.ai.