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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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IntelePeer Introduces Next Generation Agentic AI

By: via Business Wire

-- It’s now faster and easier to develop, test and deploy agentic AI solutions --

IntelePeer, a leading, end-to-end conversational AI platform provider, has introduced next generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With advanced conversational capabilities, IntelePeer’s new release of its AI Hub lets users quickly build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer’s next generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer’s next generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organizations can deploy voice-enabled agentic AI at scale.

“The incorporation of next generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers,” commented IntelePeer CEO, Frank Fawzi. “As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction. When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can’t deliver on.”

IntelePeer’s next generation agentic AI taps into the power of the company’s full-stack platform with its proprietary voice network seamlessly connecting AI and live agents. When working in tandem with IntelePeer’s SmartAnalytics solution, customers have a comprehensive view of every interaction—letting businesses spot friction points, optimize conversations, and continuously improve outcomes. Other benefits include:

  • Cost savings and efficiency: Automate repetitive customer interactions and support high volumes of inquiries, reducing overhead and wait times.
  • Improved customer experience: Deliver intelligent, personalized interactions that adapt to each user’s context.

IntelePeer’s conversational AI Hub is designed to handle complex customer queries with minimal human intervention. Leveraging advanced workflows with enforced policy guardrails, agentic AI engages with callers to address and resolve queries efficiently. New features include more sophisticated context handling and AI-driven task management and decision logic. Additional enhancements include:

  • Faster to build and implement agentic AI agents: develop, test and deploy AI agents more quickly than previous generations, reducing time-to-market.
  • Improved accuracy with interaction handling: advanced language and process understanding ensures AI agents can reliably interpret and resolve the most complex interactions.
  • Dynamic, goal-oriented adaptation: AI agents continuously adapt to user behavior and steers the conversation to successful outcomes, delivering more effective, personalized experiences.

“IntelePeer’s AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimize, and continually refine customer interactions—delivering real, and real-time, business value,” commented Ian Jacobs, Vice President and Lead Analyst, Opus Research.

“IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we’re delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers. With customer expectations rapidly evolving, wanting quicker resolutions and more intuitive self-service capabilities and experiences, it’s no wonder we’re rapidly becoming the go-to platform for full stack enterprise-scale conversational AI solutions,” concluded Fawzi.

About IntelePeer

IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve the customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.

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