Ryder Wins the Last Mile with 99.97% Damage-Free Delivery Rate for Abt Appliance Delivery

By: Ryder System, Inc. via Business Wire

May 20, 2025 at 06:55 AM EDT

Abt names Ryder Last Mile “2024 Carrier of the Year” for large appliance delivery.
Recognition highlights Ryder’s 99.97% damage-free delivery rate and 99.3% completion rate, through its qualified carrier network.
RyderView^TMtechnology meets rising demand for greater flexibility, with up to 70% of consumers wanting more visibility in delivery scheduling and real-time tracking.

Ryder System, Inc. (NYSE: R) is the 2024 "Carrier of the Year" for Abt Electronics. Presented during Abt’s annual awards ceremony at its headquarters in Glenview, Illinois, the award recognizes Ryder Last Mile for delivering, through its qualified carrier network, more than 6,400 appliance shipments last year, with an impressive 99.97% damage-free delivery rate and 99.3% completion rate. Abt also selected Ryder for 100% alignment on core values, which put customers above all else.

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Ryder is the 2024 "Carrier of the Year" for Abt Electronics. Presented during Abt’s annual awards ceremony at its headquarters in Glenview, Illinois, the award recognizes Ryder Last Mile for delivering, through its qualified carrier network, an impressive 99.97% damage-free rate.

“Ryder’s responsiveness, reliability, and hands-on approach to problem-solving have made them a trusted resource in ensuring that we can service our customers outside of our home base of Chicagoland with the same care that our own drivers have been delivering since 1936,” says Gary Quinton, logistics manager at Abt. “This award celebrates that relationship and our many satisfied Abt customers.”

With RyderView^TM technology, Abt customers can self-schedule and reschedule their last-mile deliveries at their convenience and easily track their orders in real-time – capabilities that, according to a recent study, 50% of all consumers now prioritize. And, for city dwellers, the importance placed on self-scheduling grows to 70%.

“When Abt turned to Ryder to help grow its e-commerce business, we leaned in to what we know about ever-evolving consumer expectations. They increasingly crave options and flexibility with deliveries, value reliability, and expect real-time visibility into their orders. RyderView gives them that,” says Joel Eigege, vice president of Ryder Last Mile for big-and-bulky goods. “We also know that satisfaction with online order delivery significantly influences whether consumers will purchase from brands again. That’s why companies like Abt rely on Ryder’s operational expertise and advanced technology solutions, so they can keep their promises to their customers.”

The Ryder Last Mile network services 100% of ZIP codes across the U.S., offering warehousing and tiered-delivery options, including white-glove service, and integrated returns management.

And, as part of Ryder’s fully integrated, port-to-door logistics capabilities, Ryder’s last mile and e-commerce solutions offer omnichannel fulfillment with two-day delivery across the entire U.S. and one-day delivery across the majority of the U.S., through a network of more than 150 sites strategically located throughout the country.

To learn more about Abt’s "Carrier of the Year" award, click here.

About Ryder System, Inc.

Ryder System, Inc. (NYSE: R) is a fully integrated port-to-door logistics and transportation company. It provides supply chain, dedicated transportation, and fleet management solutions, including warehousing and distribution, contract packaging and manufacturing, e-commerce fulfillment, last-mile delivery, managed transportation, professional drivers, freight brokerage, cross-border solutions, full-service fleet leasing, maintenance, commercial truck rental, and used vehicle sales to some of the world’s most-recognized brands. Ryder provides services to businesses across more than 20 industries throughout the United States, Mexico, and Canada. In addition, Ryder manages nearly 250,000 commercial vehicles, services fleets at approximately 760 maintenance locations, and operates nearly 300 warehouses encompassing more than 100 million square feet. Ryder is regularly recognized for its industry-leading practices; technology-driven innovations; environmental management; safety, health and security programs; and recruitment and hiring initiatives. www.ryder.com

Note Regarding Forward-Looking Statements: Certain statements and information included in this news release are “forward-looking statements” within the meaning of the Federal Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on our current plans and expectations and are subject to risks, uncertainties and assumptions. Accordingly, these forward-looking statements should be evaluated with consideration given to the many risks and uncertainties that could cause actual results and events to differ materially from those in the forward-looking statements including those risks set forth in our periodic filings with the Securities and Exchange Commission. New risks emerge from time to time. It is not possible for management to predict all such risk factors or to assess the impact of such risks on our business. Accordingly, we undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.

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“Ryder’s responsiveness, reliability, and hands-on approach to problem-solving have made them a trusted resource in ensuring that we can service our customers..."