Automating Manual CX Workflows with Verint Bots Drives Strong AI Business Outcomes

Verint^® (NASDAQ: VRNT), The CX Automation Company™, today announced it signed a $13 million multi-year deal agreement with one of the top U.S. insurance companies. The deal includes several AI-powered bots to increase workforce capacity across its customer experience (CX) operations of 6,500 agents, with plans to scale deployment to more than 12,000 agents across the enterprise.

The new workforce capacity will be achieved using Verint bots to automate repetitive, manual workflows. Based on its experience with other insurance companies, Verint expects the customer to increase supervisor capacity by more than 50% and agent capacity by more than 25%, resulting in significant value creation and more than 10x return on investment.

“Equipping contact center agents with AI-powered bots that quickly and seamlessly automate tedious workflows is driving massive savings and elevating experiences for both employees and customers,” said Verint’s Chief Product Officer, Jaime Meritt. “This insurance customer benefited from Verint’s unique hybrid architecture, enabling them to embrace AI without operational disruption and achieve stronger, faster outcomes, now.”

The deal was closed in Q1 and part of Verint’s Fiscal Q1 roadmap.

Learn more about the value that CX Automation and AI-powered Verint bots deliver to leading brands by visiting Verint Open Platform.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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Based on its experience with other insurance companies, Verint expects the customer to increase supervisor capacity by more than 50% and agent capacity by more than 25%, resulting in significant value creation and more than 10x return on investment.