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For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
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Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Airline Passenger Satisfaction Improves Slightly as Industry Confronts Economic Headwinds, J.D. Power Finds

By: via Business Wire

JetBlue Airways, Delta Air Lines and Southwest Airlines Rank Highest in Customer Satisfaction in Respective Segments

Is this the end of the “revenge travel” era? With domestic air passenger volume down through the first quarter of 2025,1 consumer confidence is sinking to its lowest level since the pandemic2 and with airlines introducing new fees on everything from baggage to seat selection, North American air travel is going through some changes. According to the J.D. Power 2025 North America Airline Satisfaction Study,SM released today, airlines are heading into this new era from a position of relative strength, with overall passenger satisfaction up 6 points (on a 1,000-point scale) from 2024.

“Throughout our one-year study period, we’ve seen a slight decline in both ticket prices and passenger volume, which has helped keep overall passenger satisfaction levels high,” said Michael Taylor, senior managing director of travel, hospitality, retail and customer service at J.D. Power. “But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months. Airlines will likely have a tougher year this year, economically, but the key to their longer-term success will be how well they manage economic headwinds without compromising on customer experience.”

Following are some key findings of the 2025 study:

  • Overall satisfaction rises, driven by gains in main cabin: Overall passenger satisfaction for North American airlines is up 6 points from 2024. That improvement is driven by an 8-point increase in satisfaction among passengers flying in the economy/basic economy class, which represents the majority of airline passengers. Passenger satisfaction declined 7 points in the premium economy class and just 1 point in first/business class.
  • Airline staff crucial to passenger satisfaction: Positive passenger experiences with airline staff were responsible for a 9-point increase in customer satisfaction in the economy/basic economy segment, underscoring the importance of frontline personnel to the overall passenger experience.
  • Fewer than 10% of passengers experienced problems: Fewer than 10% of North American airline passengers experienced problems in this year’s study. Of those who did experience problems, flight delays were the most common across all passenger segments. Customers who did not cite a problem had satisfaction scores that were 125 points higher on overall level of trust with the airline than those who experienced a problem.
  • Passenger experience directly linked to brand loyalty: Among passengers who describe their overall air travel experience as “perfect,” 81% say they “definitely will” fly that airline again. That level of brand loyalty falls to just 4% among passengers who describe their experience as “poor.”

Study Rankings

JetBlue Airways ranks highest in customer satisfaction in the first/business segment with a score of 738. Delta Air Lines (724) ranks second and Alaska Airlines (709) ranks third.

Delta Air Lines ranks highest in customer satisfaction in the premium economy segment for a third consecutive year, with a score of 717. JetBlue Airways (699) ranks second and Alaska Airlines (691) ranks third.

Southwest Airlines ranks highest in customer satisfaction in the economy/basic economy segment for a fourth consecutive year, with a score of 694. JetBlue Airways (663) ranks second and Delta Air Lines (662) ranks third.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2025043.

The North America Airline Satisfaction Study measures passenger satisfaction with airline carriers in North America based on performance in seven core dimensions on a poor-to-perfect 6-point rating scale. Individual dimensions measured are (in alphabetical order): airline staff; digital tools; ease of travel; level of trust; on-board experience; pre/post-flight experience; and value for price paid. The study measures passenger satisfaction in three segments—first/business; premium economy; and economy/basic economy.

The 2025 study is based on responses from 10,224 passengers. Passengers needed to have flown on a major North America airline within the past month of completing a survey. The study was fielded from March 2024 through March 2025.

For more information about the North America Airline Satisfaction Study, visit

https://www.jdpower.com/business/resource/jd-power-north-america-airline-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

1 IATA March Passenger Volume, https://www.iata.org/en/pressroom/2025-releases/2025-04-30-01/

2 The Conference Board U.S. Consumer Confidence, https://www.conference-board.org/topics/consumer-confidence

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