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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards

Sprinklr was recognized as one of the most innovative companies and high-performing leaders in the customer contact space.

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, was recognized as the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards.

“It’s always amazing to see the kind of dedication and creativity both companies and the people behind them are bringing to customer experience,” said Mario Matulich, President of Customer Management Practice. “This year’s winners have gone above and beyond, and they deserve every bit of recognition. They’re not just doing their jobs, they are setting the standard for what great service really looks like.”

Sprinklr Service delivers end-to-end, AI-powered customer support across 30+ digital, social, and voice channels. It stood out as the leading product in the Could-Based CX Solution of the Year category, earning top recognition for exceeding the following criteria:

  • Innovation in cloud-based customer experience technology
  • Measurable impact on customer satisfaction and loyalty
  • Operational efficiency and agent empowerment
  • Strategic use of AI, analytics, and automation to personalize and optimize interactions
  • Scalability and adaptability across industries and customer touchpoints

“Being named the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards validates our disruptive, digital-first approach to customer service, with enterprise-scale voice support, and the right collaboration between AI and human agents,” said Rory Read, President and CEO of Sprinklr. “This award reflects our team’s dedication to empowering enterprises to deliver extraordinary experiences on the channels their customers prefer; and we are grateful to CCW for the recognition.”

The winners were announced on June 10 at the CCW Excellence Awards Gala as part of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. For over 25 years, the global flagship event has brought together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

To learn more about Sprinklr Service, visit https://www.sprinklr.com/products/customer-service/.

About Customer Contact Week

Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, over 200 expert speakers, and over 200 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, www.customercontactweek.com

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.

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