About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Salesforce Collaborates With UChicago Medicine to Enhance Patient Support

The academic health system will soon handle personalized requests — like prescription refills and appointment scheduling — autonomously with Agentforce for Health to boost efficiency and deliver more responsive, patient-centered care

Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that UChicago Medicine is implementing Agentforce for Health to enhance the patient experience. Agentforce, Salesforce’s digital labor platform, is being integrated into the academic health system’s non-clinical, operational workflows to provide patients with 24/7 access to tailored, self-service information and support.

UChicago Medicine identified opportunities to improve the efficiency of non-clinical support provided to patients, particularly for routine inquiries received outside of regular business hours. The addition of agentic, AI-powered tools is intended to alleviate pressure on staff by assisting with high-volume, non-urgent tasks and providing patients with timely responses to frequently asked questions.

With the integration of Agentforce and Health Cloud, digital, AI-powered agents will help UChicago Medicine patients with a variety of information, from finding specialty care at convenient locations to answers about parking or directions.

“As part of our broader efforts to enhance the patient experience and streamline access to information, we’re implementing new digital tools to support our teams and patients,” said Andrew Chang, Chief Marketing Officer, UChicago Medicine. “These tools are expected to help automate routine inquiries so that staff can focus on more complex needs that benefit from personalized attention.”

UChicago Medicine is also exploring how to use this agentic, AI-powered technology to guide patients through care via phone and web chat. Patients will be able to refill prescriptions, schedule and modify appointments, and verify insurance ahead of time through a user-friendly chat interface. Patients also could receive real-time logistical support when traveling to appointments, such as notifying them if a parking garage is full and suggesting an alternative location.

“UChicago Medicine is setting a new standard for how healthcare providers can strategically leverage agentic AI to deliver tailored and effective care to its patients," said Adam Evans, EVP and GM, Salesforce AI. "By leveraging Agentforce for Health on the deeply unified Salesforce Platform, UChicago Medicine is not just boosting operational efficiency, it is empowering its staff to dedicate more time to meaningful patient interactions and elevate health outcomes.”

More information:

About Salesforce

Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit www.salesforce.com for more information.

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