Four Coveted Honors at 2025 American Business Awards® Highlight Kinetic’s Commitment to Customer Service

By: Windstream Holdings via Business Wire

July 15, 2025 at 09:30 AM EDT

Leading home internet provider awarded for quality service and AI-enabled innovation in prestigious national awards program

Kinetic, a leading fiber internet provider in 18 states, won a gold Stevie® Award for its customer portal and app in the 23^rd Annual American Business Awards®. Two golds and a silver were awarded for TechMate, an AI assistant developed for use by Kinetic’s field techs. The honors demonstrate the company’s commitment to enhancing the quality and service experience for residential and small-business customers, and delivering on its promise that customers can “Internet better” with Kinetic.

“These accolades are a testament to the Kinetic team that works tirelessly every day to deliver the highest quality technology and best service for our customers,” said Russ Bartels, vice president of Digital Experience (DX), Data, and AI. “The innovation we deploy, along with our dedicated local-teams, creates a better internet experience for our customers. We’re honored to receive the awards, but even more honored to be the internet provider of choice for so many.”

The following solutions were recognized:

Earning gold was the Go Kinetic app – a customer portal and app that empowers users with control and convenience. Go Kinetic enables customers to personalize their internet, manage orders and tickets, access real-time support, manage payments, and stay updated on their service.
Earning two golds and one silver in three separate categories was the pioneering use of generative AI (genAI) by field technicians. The new genAI tool called TechMate improves an already award-winning customer experience. By seamlessly connecting TechMate to Kinetic’s internal installation and service systems, Kinetic field technicians are able to speed up installation times and validate customer technology. TechMate has transformed service from reactive troubleshooting to proactive support, ensuring faster, more accurate deployments, and enhanced customer experiences.

More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“Organizations across the United States continue to demonstrate resilience and innovation,” said Maggie Miller, Stevie Awards president. “The 2025 Stevie winners have helped drive that success through their innovation, persistence, and hard work. We congratulate all of the winners in the 2025 ABAs and enjoyed celebrating their achievements during our June 10 gala event in New York.”

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About Kinetic:

Kinetic, a Windstream company, offers reliable fiber-based broadband to consumers and small to medium-sized businesses in 18 states. The company’s quality-first approach connects customers to new opportunities and possibilities by delivering a full suite of advanced communications services backed by robust security and friendly customer success experts. Kinetic is focused on expanding its fiber network and bridging the digital divide to deliver modern solutions to customers in underserved areas. Additional information about Kinetic is available via our customer portal at GoKinetic.com or windstream.com. The company also offers managed cloud communications and security services to mid-to-large enterprises, government entities and educational institutions across the U.S. as well as customized wavelength and dark fiber solutions to carriers, content providers and hyperscalers in the U.S. and Canada. Windstream is privately held and headquartered in Little Rock, Ark.

Category: Kinetic