About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

An Increase in Home Appliance Technology Brings Decrease in Satisfaction, J.D. Power Finds

With home appliances becoming more connected with increased technologies, customer concerns about durability, functionality and performance have increased, according to the J.D. Power 2025 U.S. Appliance Satisfaction Study,SM released today. Overall satisfaction has dropped 11 points (on a 1,000-point scale) to 699 from 710 in 2024. Additionally, durability satisfaction decreased 11 points to 695; features and settings satisfaction decreased 13 points to 668; and ease of use satisfaction decreased 9 points to 730.

“Increased connectivity often leads to increased confusion,” said Michael Taylor, senior managing director of retail intelligence practice at J.D. Power. “Our data shows that younger generations—particularly Gen Y1 and Gen Z—tend to expect a more intuitive user experience, yet they report more issues. We've also found that customers with Wi-Fi-connected appliances encounter more problems overall. Regardless of age, the takeaway is clear: simplicity in design and functionality can be an advantage.”

The study measures customer satisfaction in 12 segments of major home appliances: cooktops; freestanding ranges; wall ovens; over-the-range microwaves; dishwashers; French door refrigerators; side-by-side refrigerators; top-mount freezer, two-door refrigerators; front-load clothes washers; top-load clothes washers; clothes dryers; and appliance retailers.

Study Rankings

Cooktop

Whirlpool (718) ranks highest in customer satisfaction among cooktops. Samsung (717) ranks second and Bosch (704) ranks third.

Freestanding Range

LG (691) and Samsung (691) rank highest in a tie in customer satisfaction among freestanding ranges. Frigidaire (687) ranks third.

Wall Oven

Bosch (749) ranks highest in customer satisfaction among wall ovens. Whirlpool (705) ranks second and Frigidaire (697) ranks third.

Over-the-Range Microwave

Frigidaire (736) ranks highest in customer satisfaction among over-the-range microwaves. Whirlpool (707) ranks second and Samsung (704) ranks third.

Dishwasher

Bosch (711) ranks highest in customer satisfaction among dishwashers. Samsung (699) ranks second and Whirlpool (696) ranks third.

French Door Refrigerator

LG (724) ranks highest in customer satisfaction among French door refrigerators. Samsung (718) ranks second.

Side-by-Side Refrigerator

LG (713) ranks highest in customer satisfaction among side-by-side refrigerators. GE (709) ranks second and Samsung (707) ranks third.

Top-Mount Freezer, Two-Door Refrigerator

Samsung (686) ranks highest in customer satisfaction among top-mount freezer refrigerators. Whirlpool (672) ranks second.

Front-Load Clothes Washer

GE (725) ranks highest in customer satisfaction among front-load washers. LG (721) ranks second and Samsung (713) ranks third.

Top-Load Clothes Washer

Samsung (724) ranks highest in customer satisfaction among top-load washers. Maytag (700) ranks second.

Clothes Dryer

LG (709) ranks highest in customer satisfaction among clothes dryers. Samsung (705) ranks second.

Appliance Retailer

The Home Depot (700) ranks highest in customer satisfaction among appliance retailers. Best Buy (689) ranks second.

See the rank charts for each segment http://www.jdpower.com/pr-id/2025071.

The 2025 U.S. Appliance Satisfaction Study is based on 15,884 evaluations from customers who purchased home appliances during the past 12 months. The study was fielded from July 2024 through April 2025.

For more information about the U.S. Appliance Satisfaction Study, visit https://www.jdpower.com/business/home/appliance-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

____________________

1 J.D. Power defines Pre-Boomers as born before 1946; Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); Gen Z (1995-2009). Millennials (1982-1994) are a subset of Gen Y.

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.