InvoiceCloud Appoints Insurance Innovation Leader Michael Costonis to Board of Directors

July 31, 2025 at 08:00 AM EDT

Costonis brings deep product and go-to-market expertise to support InvoiceCloud’s continued growth and innovation in the insurance sector

InvoiceCloud, a leading provider of online billing and digital payment solutions, today announced the appointment of Michael Costonis to its board of directors. Costonis will support the company’s continued growth and strategic focus on the insurance market.

With decades of experience in strategy, innovation, and digital transformation, Costonis most recently served as Chief Operating Officer and Global Head of Marketing, Strategy, and Innovation at CNA Insurance, one of the largest U.S. commercial property and casualty insurance providers.

A widely recognized leader in the insurance industry, Costonis previously led Accenture’s global insurance practice as Senior Managing Director, advising many of the world’s largest carriers on digital reinvention, distribution, customer experience, and operational performance. Known for his deep understanding of the evolving insurance landscape, Costonis has helped organizations modernize to meet the expectations of today’s digital-first policyholders.

“Michael brings a unique combination of insurance industry expertise, digital transformation leadership, and customer-centric thinking to our board,” said Kevin O’Brien, Chief Executive Officer at InvoiceCloud. “His insights will be invaluable as we continue to evolve our product strategy and go-to-market approach within the insurance space and deepen our commitment to helping carriers deliver superior digital experiences.”

Costonis is a noted industry speaker and author, with published thought leadership featured in Harvard Business Review. He holds a degree in political science from Swarthmore College and earned certifications from the “Competing in the Age of AI” program at Harvard Business School and “Introduction to Quantum Computing” at MIT.

“I’m honored to join the board of directors at InvoiceCloud,” said Costonis. “The company’s track record of delivering meaningful results across key verticals—especially in insurance—is impressive. I look forward to contributing to the company’s strategic direction as it continues to modernize how insurers engage with their policyholders.”

Costonis’ appointment was sourced through the external board program operated by Vista Equity Partners, a global technology investor specializing in enterprise software and the majority investor in InvoiceCloud. Launched in 2017, the Vista board program leverages its network and resources to identify, train, and appoint qualified board candidates across its portfolio. The program works to create a strong pipeline of highly talented board candidates through programs and partnerships that will drive results for the corporate world at large.

Learn more about InvoiceCloud’s work with leading insurance carriers like Georgia Farm Bureau Insurance, AFR Insurance and EmPRO here: invoicecloud.net/industries/insurance

About InvoiceCloud

InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. The company services more than 3,200 customers across the utility, government and insurance industries and is a leader in the electronic bill presentment and payment (EBPP) space. InvoiceCloud’s SaaS platform enables continuous enhancements to the customer experience resulting in higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.