About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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J.D. Power: New Wireless Carrier Benchmark Study Highlights Importance of Strong Value Proposition

T-Mobile, Consumer Cellular and Mint Mobile Rank Highest in Respective Segments

J.D. Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study,SM a new syndicated benchmark study that examines customer experiences spanning products, customer service and network quality. Based on industry feedback, the study categorizes the wireless market by operator type—Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs)—and by the customer billing model, distinguishing between prepaid (customers pay in advance) and postpaid (customers are billed based on usage).

“This new study is a window into the complete customer journey with their wireless carrier,” said Carl Lepper, senior director of technology, media and telecom at J.D. Power. “The findings show that value is the most important driver of the overall experience, followed closely by service quality. These two dimensions are central to our new model—and for good reason. As the market expands with a wide variety of brands designed to meet diverse customer needs, expectations are rising—not just for strong network performance, but also for service plans that reflect individual preferences.”

Study Rankings

T-Mobile ranks highest in the mobile network operators—postpaid segment with a score of 626 (on a 1,000-point scale). The segment average is 593.

T-Mobile ranks highest in the mobile network operators—prepaid segment with a score of 617. The segment average is 601.

Consumer Cellular ranks highest in the mobile virtual network operators—postpaid segment with a score of 726. Google Fi Wireless (671) ranks second.

Mint Mobile ranks highest in the mobile virtual network operators—prepaid segment with a score of 716. Visible by Verizon (708) ranks second and Cricket (653) ranks third.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2025083.

The 2025 U.S. Wireless Carrier Satisfaction Study is a combination of two former studies, the U.S. Wireless Customer Care Satisfaction Study and the U.S. Wireless Retail Experience Satisfaction Study. Starting in 2026, the study will be published in two volumes. The study is based on feedback from 56,450 customers, capturing their experiences with their wireless service providers. The study evaluates performance across eight key dimensions: value for price paid; quality of service; trust; ease of doing business; customer service; product and service offerings; digital tools; and problem resolution. The study was fielded December 2024 through May 2025.

For more information about the U.S. Wireless Carrier Satisfaction Study, visit https://www.jdpower.com/business/wireless-carrier-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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