C.H. Robinson Launches Always-on Logistics Planner: a Premium AI-Powered Service Experience That Redefines 24/7 Supply Chain Execution

August 26, 2025 at 05:00 AM EDT

AI agents and human expertise unite to deliver unmatched speed, precision and reliability in supply chain management

C.H. Robinson, the global leader in AI-driven supply chain solutions, today announced the launch of its Always-on Logistics Planner, a premium service experience powered by a growing digital workforce of AI agents. Designed to deliver continuous execution quality across the shipment lifecycle, the Planner represents a new standard in intelligent logistics—where automation and human expertise work in tandem to drive faster, smarter and more resilient supply chains.

The C.H. Robinson Always-on Logistics Planner™ is not a single tool. It’s a coordinated service model that brings together dozens of AI agents embedded into customer operations. These agents automate routine tasks, surface strategic insights, and enable seamless global coordination across every mode and region.

“This is the future of premium logistics service,” said Jordan Kass, President of Managed Solutions. “The Always-on Logistics Planner delivers what customers need most—speed, precision, and reliability—powered by intelligent systems that never sleep and human teams freed to focus on what matters most.”

Built on C.H. Robinson’s global TMS platform and fueled by data from 37 million annual shipments, the Planner integrates AI agents that manage shipment tracking, document processing, invoice auditing and more. These agents act as digital teammates—learning, adapting and optimizing in real time to support customer goals.

Key shipper benefits:

24/7 execution quality: Always-on performance that eliminates delays and drives faster response times
Embedded AI teammates: A network of intelligent agents working as an extension of your team
Smarter human focus: Automation of repetitive tasks, freeing up teams to solve complex problems and innovate
Improved service levels: Reduced cycle times, enhanced customer experience and strategic insights that supercharge supply chain strategy

This launch is the first step in a broader expansion of C.H. Robinson’s premium service offerings, as the company accelerates its deployment of agentic AI across its Managed Solutions portfolio.

“Our digital workforce is growing fast,” said Arun Rajan, Chief Strategy and Innovation Officer. “The Always-on Logistics Planner is just the beginning. We’re building a future where AI agents and logistics professionals work side by side to orchestrate supply chains with predictability, efficiency and operational excellence like never before. While others in the industry talk about the potential of AI, C.H. Robinson is already delivering real-world results—combining relentless automation with deep logistics expertise to solve problems others can’t.”

With seven global control towers and a flexible menu of 4PL, 3PL and TMS services, C.H. Robinson Managed Solutions continues to set the gold standard for intelligent logistics—now powered by a tireless, always-on digital team.

ABOUT C.H. ROBINSON

C.H. Robinson delivers logistics like no one else™. Companies around the world look to us to reimagine supply chains, advance freight technology and solve logistics challenges—from the simple to the most complex. 83,000 customers and 450,000 contract carriers in our network trust us to manage 37 million shipments and $23 billion in freight annually. Through our unmatched expertise, unrivaled scale and tailored solutions, we ensure the seamless delivery of goods across industries and continents via truckload, less-than-truckload, ocean, air and beyond. As a responsible global citizen, we make supply chains more sustainable and proudly contribute millions to the causes that matter most to our employees. For more information, go to www.chrobinson.com. (Nasdaq: CHRW)

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