About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Opus Research Recognizes Five9 for AI Innovation, Trust, and Scalable CX Delivery

New report emphasizes Five9 strengths in enterprise-ready conversational AI

Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has been recognized by Opus Research in its latest Intelliview Report for its enterprise-focused approach to conversational AI and CX delivery.

Independent analysis by Opus Research explores current trends in CX transformation, noting that customer experience has become a key competitive differentiator for brand loyalty, and enterprises that are unable to deliver seamless and intelligent interactions may risk losing customers quickly. According to the Five9-commissioned Business Leaders CX Report, 84% of surveyed business leaders reported a significant increase in customer interaction volumes over the past two years. The findings underscore the need for scalable, AI-enhanced CX solutions that help businesses meet rising expectations while reducing friction and operational complexity. Identified by Opus Research as a “Pragmatist,” Five9 embeds Generative AI into a mature CCaaS platform with governance frameworks and enterprise operational readiness built in – blending innovation with pragmatic delivery to provide advanced automation and orchestration.

“Enterprises today are under intense pressure to innovate with AI while ensuring trust, compliance, and business outcomes,” said Andy Dignan, President, Five9. “This recognition from Opus Research affirms our role as a trusted partner in helping organizations move beyond AI experimentation and scale with confidence. By providing more trust, innovation, and measurable outcomes, Five9 empowers enterprises to navigate the hype cycle and unlock AI’s true impact as a driver of competitive advantage.”

Key findings from the report recognize Five9 for its innovative approach, including:

  • Enterprise-Ready AI: Delivers conversational AI that is production-ready from day one, complete with governance, guardrails, and compliance frameworks.
  • Pragmatic Innovation: Blends cutting-edge AI features with proven CCaaS maturity, enabling faster ROI and reduced implementation risks.
  • Trust & Governance: Five9 earned top-tier scores in security, observability, and risk mitigation, making it a strong choice for regulated industries.
  • Unified Orchestration: Ensures seamless context continuity and orchestration across self-service and live channels, reducing customer friction and improving resolution rates.

Opus Research’s analysis signals a market shift toward “Pragmatic AI” – AI designed for practical application to help solve real-world problems – supporting higher standards for trust and governance in AI-powered CX. By combining innovation with reliability, Five9 demonstrates how AI can help drive business outcomes beyond cost savings – enabling scalable, secure, and impactful customer experiences.

“Five9 has carved out a spot as a pragmatic leader in enterprise AI,” said Ian Jacobs, VP & Lead Analyst at Opus Research. “It's blending governance, orchestration, and real-world results with the kind of CCaaS maturity enterprises already trust. That combination gives companies a way to move fast with AI innovation—without losing sight of compliance, efficiency, or customer trust. It’s why Five9 is becoming a go-to partner for organizations that want to scale AI with confidence, not chaos.”

To learn more, view the full report here.

The above findings are derived from the Opus Research Intelliview Report. All opinions and conclusions are those of the original authors. This press release may contain forward-looking statements. Actual results may differ materially from those projected or implied. Five9 does not guarantee any outcomes related to the use of its services. All trademarks and product names are the property of their respective owners.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com

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