About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Panasonic Elevates Customer Support and Innovation with Domo

Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation responsible for home appliances, leverages Domo’s AI and Data Products platform to transform its digital customer support and product innovation efforts. Since adopting the Domo platform, Panasonic has dramatically enhanced its web-based support services, streamlined data processes, and leveraged real-time customer insights to better meet consumer needs.

Driven by the mission to improve everyday life through food, household, beauty, and health appliances, Panasonic recognized the urgent need to adapt amid shifting customer expectations and evolving IT technology. Declining rankings in digital support evaluations, coupled with increasing demands for enhanced customer service, posed significant challenges to Panasonic’s brand reputation and overall customer satisfaction.

To address these challenges, Panasonic selected Domo for its proven ability to integrate data at scale and deliver actionable insights that enhance performance and streamline processes. By implementing Domo, Panasonic aimed to elevate the customer experience through seamless aggregation and real-time analysis of frequently asked questions (FAQs), social media feedback, and web behavior. Achieving this level of insight required unprecedented collaboration across call centers, product planning, marketing, and quality assurance teams.

Panasonic’s digital transformation with Domo has resulted in significant achievements, including the elimination of 180 hours of monthly manual data aggregation, freeing up valuable team resources. The company also saw a 30-fold increase in FAQ usage compared to phone inquiries, greatly improving customer self-service and satisfaction. Additionally, Panasonic reclaimed the #1 ranking in the home appliance category’s Digital Support Rankings and has maintained this top position for six consecutive years. Leveraging real-time customer insights from social media has further enabled Panasonic to drive the development of popular consumer products closely aligned with customer needs.

“Sharing the same data across the organization has been a game-changer,” said Seigo Hotta, CX Business Development Office, Panasonic Corporation Living Appliances and Solutions Company. “Beyond dashboards, the ability to collaborate in monthly FAQ review meetings and regular social media analysis sessions has fostered real-time communication among call center staff, customer service and quality teams, product planners, and marketing professionals. This transparency and alignment have been key to our success.”

With the power of data-driven collaboration, Panasonic has not only improved operational efficiency, but it has also reaffirmed its dedication to enriching everyday life through customer-centric innovation and sustainable growth.

“Witnessing how Panasonic has transformed its customer support operations through Domo and data is truly inspiring,” said Mark Maughan, chief operating officer at Domo. “By breaking down data silos and fostering collaboration across teams, Panasonic empowers its employees with the insights needed to enhance the customer experience and drive meaningful innovation. This success underscores how leveraging real-time, accessible data can create measurable value and strengthen customer relationships in today’s rapidly-evolving digital landscape.”

Read Panasonic’s customer story here, and to learn more about how other innovative organizations are using Domo to build AI-driven data products that generate measurable business value, visit www.domo.com/customers.

About Domo

Domo is an AI and Data Products platform that helps companies of all sizes leverage data and AI to drive value in today’s data-driven world. Built around our customers’ preferred data foundation, powered by our award-winning Domo.AI solution, and enriched with our partner ecosystem, the Domo platform enables users to prepare, visualize, automate, distribute, and build end-to-end data products that provide solutions across the entire data journey. From hydrating your data foundation, to building fully embedded applications that can be shared with your employees and customers, to deploying AI models across a variety of providers, Domo gives users the ability to build data products that generate measurable value for the business.

For more information, visit www.domo.com. You can also follow Domo on LinkedIn, X, and Facebook.

“By breaking down data silos and fostering collaboration across teams, Panasonic empowers its employees with the insights needed to enhance the customer experience and drive meaningful innovation." - Mark Maughan, chief operating officer at Domo

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