The eClinicalWorks Emergency Room EHR Solution Assists Hospital Castañer in Enhancing Operational Efficiency

September 10, 2025 at 09:00 AM EDT

The largest healthcare facility in central Puerto Rico is utilizing the first-of-its-kind emergency room EHR solution to streamline operations, support hospital staff, and improve care

eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Hospital General Castañer, the largest healthcare facility in central Puerto Rico, is successfully leveraging the first-of-its-kind, comprehensive eClinicalWorks emergency room (ER) EHR solution to streamline operations and improve staff satisfaction. Hospital General Castañer worked closely with eClinicalWorks to tailor and develop the comprehensive ER solution. With the new ER solution, the hospital can provide efficient and 24/7 critical acute care to patients throughout central Puerto Rico.

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“The eClinicalWorks emergency room EHR solution has successfully helped us save significant time, streamline our documentation and workflows, and reduce patient wait times," said Giovanni Ortiz Pagan, CEO at Hospital General Castañer. “Previously, we used ambulatory solutions that weren’t fully designed for ER workflow management. We collaborated closely with eClinicalWorks to develop an ER solution that would boost our efficiency. The real-time patient tracker is our favorite tool; it offers an intuitive view of all patients. All these features help us streamline operations, boost staff satisfaction, and improve patient outcomes.”

The eClinicalWorks emergency room EHR solution is a comprehensive solution that enhances ER efficiency by offering:

A real-time patient tracker that offers an intuitive map view of all the patients from triage to discharge.
A registration/admission, discharge, and transfer (ADT) tool that covers all registration functions, including registering new patients and updating existing patient information.
The medical administration and reconciliation solution integrates with the leading devices and dispensing vendors. Users can build their own formulary and order medications from various formulation types.
A computerized provider order entry (CPOE) system manages various types of orders, such as medications, labs, and radiology.
An interdisciplinary tool that helps manage orders, worklists, and clinical charting across different disciplines.
A bed management tool to manage beds and patients assigned to each bed in different units across the ER department.
A customizable discharge summary checklist across multiple disciplines, with instructions for patients and caregivers.
A real-time interactive analytics dashboard with key performance indicators for overall ER performance.

Hospital General Castañer, with 250 employees and 35 providers, is the largest healthcare facility in Central Puerto Rico. Over 15K patients visit its emergency room annually. The facility offers 24/7 healthcare services, including mental health services, family medicine, pediatrics, obesity, OBGYN, optometry, dental care, chiropractic, nutrition, wellness, and much more.

"We developed the comprehensive emergency room EHR solution to empower our partners like Hospital General Castañer to revolutionize patient care and significantly enhance ER efficiency," said Girish Navani, CEO and co-founder of eClinicalWorks. "Our innovative ER module is a game-changer, designed to streamline complex workflows and provide real-time insights. At eClinicalWorks, we're dedicated to freeing healthcare providers and staff from the weight of administrative tasks, so they can focus on delivering exceptional patient care with confidence and ease."

About Hospital General Castañer

Founded in 1943 in Puerto Rico, Hospital General Castañer’s mission is to offer quality healthcare services with community outreach to ensure better health, life, and development, while maintaining a business vision for a changing future. They offer 24/7 comprehensive care services, including inpatient, outpatient care, teleconsultation, and televisits across various healthcare disciplines. To learn more, visit https://hgcastaner.com/.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929.